Bad servi

I am tenant at Lustre house for a year now,in July I wanted to upgrade to a bigger room I asked my building manager to assist me with the internal transfer we did all that then I got the SMS on the 11 of July saying they are processing my application. I told the building manager then he said just wait for another SMS for approval I said ohk it's fine. Time passed I asked him what's going cause I have not heard anything from afhco he I'll check for you I said ohk thank. Then on the 24 July my manager told me it's been approved but I asked him why they didn't send me an SMS he said I don't know I ohk it's fine I'll go ask how much I should pay by the end of the month cause I get paid on the last day of the month.I went I was told to pay R4802.02 I then paid thru internet bank on the 1st of August. On the 2 of August I took my proof of payment to register a new finger print and sign a new lease. Ohk I signed the lease when am about to do a new finger print the lady said to me there's someone who has paid and did the finger print on Saturday. I asked how can that be done the unit is been approved to be I pay then this how does that happen? The lady called another lady her name is Charmaine she said there's a problem here your application came in late so someone already took it,I said no I app**** in the beginning of July how is my application late and how do you accept to payments for the same unit? She said we sorry about that but there are other units of the same money I said it's not about the money but the space I don't care about the money. I said you know what I'll staff in my unit am not gonna move out since I didn't get the one I wanted,so please transfer my money for the unit I stay at and can I have my money back to my account that was the difference I paid for the new unit and I said can I have my loyalty of 25% for the month of August on my statement. She assured me all will be done . She then said your money will be deposited in your account on Tuesday 7 August she gave me her cell phone number. Came Tuesday no money I sent her an SMS she did respond I phoned her no response on Tuesday,I then phoned her Wednesday and send an SMS she phoned me and said everything is done I'll get my money Thursday. Waited Thursday nothing send her an email, phoned her SMS her no response. Friday SMS her again she rep**** and said am on leave on a holiday call Tinashe or Abigail . I said you guys created the problem so now I must be tossed and turned. I phoned the office spoke to Tinashe he said sorry dear I did my part for your payment it's only the debtors department to sent thru your money but I'll get your money Tuesday cause payments are done Tuesday's n Thursday's I said ohk fine. Tuesday I went in and ask for Charmaine at the office she didn't come to see me she just told the lady that was helping me everything is sorted she doesn't know why I have not got my money, the lady who was busy with me phoned Tinashe Tinashe sends her an email for the work he has done then she said am talking this to the debtors then they will load it on the system then I'll get your money today. I said I better get my money. Cause when its use tenants you ago fast to send the letters so that we must pay the rent but it took 2 weeks to transfer only 1 payment,so that means if I wanna move out am going to strangle to get my deposit. Am so disappointed with you afhco