Bad management

bad management and bad service i have received from South hills management.

However i recently moved in on the 30th June 2021 , and upon my arrival as an internal transfer from Afhco impilo place (inner city) to south hills . No snag list was signed for unit D304 under my partner (Mr Duglass Tata-Anyie) and however had issues with hot water from day one till date (09 July 2021) and which I reckon as a bad service rendered here . When I spoke to the management they said that if i came through an agent it was better so my question lies on is this building managed by Afhco or Agents ?

I have never received this bad service that I’m having from my past experience with afhco for the past 3 years residing in afhco buildings , however i have an incomplete lease , no snag list , no hot water , no fingerprint or card tag for the vehicle gate till date ! And in response to that when i spoke to Bongani Beja and Peter Makhetse they said i should make a plan of getting hot water which according to me it’s highly unacceptable

And however i would like to know if i can get a refund so can move out of here in immediate effect , because i cannot call in every single day for *********** service