MV
Mathapelo V
1 reviews | Active since Jun 2023
21 Jan 2026, 19:32
Bad experience
I used to stay at Redwood complex in one of the underground units,the flooding there is so bad and the management do not care, I had to move out because my things got damaged and they didn't even compensate me for the damage,My furniture was swimming in water and it wasn't for the first time,the first time I gave them a benefit of a doubt hoping it will be fixed,but nothing was fixed,They don't care how they talk to their tenants they all about sales, if you will be moving in to their property good luck to you because it is a mess!!!
Helpful (0)
Replies (12)0
Replies (12)
Afhco Property Management's replyOfficial
22 Jan 2026, 08:26Dear Mathapelo,
Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards
Kind Regards
Afhco Property Management's reply22 Jan 2026, 08:26
Official
Dear Mathapelo,
Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards
Kind Regards
Afhco Property Management's replyOfficial
22 Jan 2026, 15:17Finance team to refund in full.
Afhco Property Management's reply22 Jan 2026, 15:17
Official
Finance team to refund in full.
MV
Mathapelo V's updateReviewer Update
22 Jan 2026, 18:20Please make me understand,what am I gonna be refunded?am I getting compensation for my ruined furniture? I think it's only fair that I get compensated on that!
MV
Mathapelo V's update22 Jan 2026, 18:20
Reviewer Update
Please make me understand,what am I gonna be refunded?am I getting compensation for my ruined furniture? I think it's only fair that I get compensated on that!
Afhco Property Management's replyOfficial
23 Jan 2026, 10:43Please accept our sincere apologies for the delay in processing refunds due to unavoidable technical challenges.
We confirm your refund has been processed and will be transferred to your bank account within 7 working days.
Afhco Property Management's reply23 Jan 2026, 10:43
Official
Please accept our sincere apologies for the delay in processing refunds due to unavoidable technical challenges.
We confirm your refund has been processed and will be transferred to your bank account within 7 working days.
MV
Mathapelo V's updateReviewer Update
02 Feb 2026, 07:47Hi
I am still waiting for your finance team to contact me, aren't you going to compensate me for my furniture that got ruined at your property???
I am still waiting for your finance team to contact me, aren't you going to compensate me for my furniture that got ruined at your property???
MV
Mathapelo V's update02 Feb 2026, 07:47
Reviewer Update
Hi
I am still waiting for your finance team to contact me, aren't you going to compensate me for my furniture that got ruined at your property???
I am still waiting for your finance team to contact me, aren't you going to compensate me for my furniture that got ruined at your property???
Afhco Property Management's replyOfficial
02 Feb 2026, 15:49We are urgently attending to your query.
Afhco Property Management's reply02 Feb 2026, 15:49
Official
We are urgently attending to your query.
MV
Mathapelo V's updateReviewer Update
02 Feb 2026, 17:40I need to be compensated for the damaged caused,I reported it 6 months ago and you guys did nothing about it,and you promised to fix the drainage but you didn't,so my furniture is ruined I have to start again buying everything,it's only fair you meet ke half way!!!
MV
Mathapelo V's update02 Feb 2026, 17:40
Reviewer Update
I need to be compensated for the damaged caused,I reported it 6 months ago and you guys did nothing about it,and you promised to fix the drainage but you didn't,so my furniture is ruined I have to start again buying everything,it's only fair you meet ke half way!!!
Afhco Property Management's replyOfficial
03 Feb 2026, 14:41Feedback will be provided as soon as possible.
Afhco Property Management's reply03 Feb 2026, 14:41
Official
Feedback will be provided as soon as possible.
Afhco Property Management's replyOfficial
03 Feb 2026, 17:21Good day Mathapelo,
Thank you for your feedback. We are truly sorry for the distress and inconvenience you experienced. Due to recent adverse weather conditions, we have unfortunately seen numerous flooding incidents across South Africa, and we acknowledge the impact this has had on many residents. We sympathise with you regarding the damage to your belongings. Kindly note, however, that in terms of the lease agreement, tenants are required to have their own personal household insurance to protect their belongings against incidents such as flooding, water damage, and other unforeseen events. That said, we made a goodwill decision to refund you in full, even though there were maintenance-related charges applicable to your unit. These charges have been waived, and no maintenance costs will be recovered from you. We appreciate you bringing your concerns to our attention and we remain committed to improving service delivery and resident experience.
Kind regards,
Afhco Property Management's reply03 Feb 2026, 17:21
Official
Good day Mathapelo,
Thank you for your feedback. We are truly sorry for the distress and inconvenience you experienced. Due to recent adverse weather conditions, we have unfortunately seen numerous flooding incidents across South Africa, and we acknowledge the impact this has had on many residents. We sympathise with you regarding the damage to your belongings. Kindly note, however, that in terms of the lease agreement, tenants are required to have their own personal household insurance to protect their belongings against incidents such as flooding, water damage, and other unforeseen events. That said, we made a goodwill decision to refund you in full, even though there were maintenance-related charges applicable to your unit. These charges have been waived, and no maintenance costs will be recovered from you. We appreciate you bringing your concerns to our attention and we remain committed to improving service delivery and resident experience.
Kind regards,
MV
Mathapelo V's updateReviewer Update
03 Feb 2026, 18:37We can blame the flooding all we want,but truth of the matter is that place is not in a very habitable place,and I have been complaining about it way before the flooding,it's as though there is an underground leakage and you haven't sent architectural people to come and check it out,when we complain about the water dump even when there isn't rain,your management will only send people to fix doors and repaint the place and we are still sitting with the problem,The problem becomes worse when it rains because the water ain't being drained anywhere so it will enter the groundfloor units,if you don't fix the main problem you will still be sitting with the same problem years to come 😏😏to show that's not the only problem there's also moulding that is a health hazard,so blame the floods all you want but that's an agricultural site not for habitation.
MV
Mathapelo V's update03 Feb 2026, 18:37
Reviewer Update
We can blame the flooding all we want,but truth of the matter is that place is not in a very habitable place,and I have been complaining about it way before the flooding,it's as though there is an underground leakage and you haven't sent architectural people to come and check it out,when we complain about the water dump even when there isn't rain,your management will only send people to fix doors and repaint the place and we are still sitting with the problem,The problem becomes worse when it rains because the water ain't being drained anywhere so it will enter the groundfloor units,if you don't fix the main problem you will still be sitting with the same problem years to come 😏😏to show that's not the only problem there's also moulding that is a health hazard,so blame the floods all you want but that's an agricultural site not for habitation.
Afhco Property Management's replyOfficial
04 Feb 2026, 15:24Good day Mathapelo,
Thank you for your feedback. We are truly sorry for the distress and inconvenience you experienced. Due to recent adverse weather conditions, we have unfortunately seen numerous flooding incidents across South Africa, and we acknowledge the impact this has had on many residents. We sympathise with you regarding the damage to your belongings. Kindly note, however, that in terms of the lease agreement, tenants are required to have their own personal household insurance to protect their belongings against incidents such as flooding, water damage, and other unforeseen events. That said, we made a goodwill decision to refund you in full, even though there were maintenance-related charges applicable to your unit. These charges have been waived, and no maintenance costs will be recovered from you. We appreciate you bringing your concerns to our attention and we remain committed to improving service delivery and resident experience.
Kind regards,
Afhco Property Management's reply04 Feb 2026, 15:24
Official
Good day Mathapelo,
Thank you for your feedback. We are truly sorry for the distress and inconvenience you experienced. Due to recent adverse weather conditions, we have unfortunately seen numerous flooding incidents across South Africa, and we acknowledge the impact this has had on many residents. We sympathise with you regarding the damage to your belongings. Kindly note, however, that in terms of the lease agreement, tenants are required to have their own personal household insurance to protect their belongings against incidents such as flooding, water damage, and other unforeseen events. That said, we made a goodwill decision to refund you in full, even though there were maintenance-related charges applicable to your unit. These charges have been waived, and no maintenance costs will be recovered from you. We appreciate you bringing your concerns to our attention and we remain committed to improving service delivery and resident experience.
Kind regards,
MV
Mathapelo V's updateReviewer Update
06 Feb 2026, 22:50You can run away from the fact that your place is inhabitable all your want,but deep down you know that the only thing that matters to you is money and nothing else,you don't care about your tenants...I hope you really do something about that😏more especially that underground leakage,call professionals to fix it do not cut corners to save money because one day that place will collapse.
MV
Mathapelo V's update06 Feb 2026, 22:50
Reviewer Update
You can run away from the fact that your place is inhabitable all your want,but deep down you know that the only thing that matters to you is money and nothing else,you don't care about your tenants...I hope you really do something about that😏more especially that underground leakage,call professionals to fix it do not cut corners to save money because one day that place will collapse.