BAD CUSTOMER SERVICE from Duncan Saga

On Thursday the 25th of October 2018 I went to the office of Afhco at Doornfontein to sign my lease contract. I was give a ticket number and asked to sit on the red chairs and wait for my number to be called. I sat there for about 10min with lots of your consults who were sitting there chatting and doing absolutely nothing and there were no clients whom they were assisting. Then my phone rang while I waiting and then boom my number was called and I had to go to consult 3/4 "Duncan Saba"

I then sat down while finishing up on my call and the next i hear from your consultant was "Should I just cancel this number since well you are on your phone" mind you the same guy was also busy with whatever he was doing. I then greeted the guy in order to teach him manners seeing that he's lacking one, but he still didn't respond and just gave me a very bad look. He then asked a lady by the name of Buyi to take out my contract from the cupboard and she did just that.

Duncan then went through my docs and then discovered that my bank statements didn't have a stamp on. The manner of approach from this guy is extremely bad because the stamp didn't print from your side when they were emailed to Waldon and he didn't even give me a chance to tell him that. Instead, he asked who was the consultant and then called Bab'Charlie to come to him since well my doc's were not complete according to him.

Charlie came and just asked me to please go and get him the ones with the stamp of which I did and lucky Nedbank is just opposite your offices. Ok, so when I came back, my documents were therln pass on to Buyi to continue with me as he was no longer in the mood to assist me.

The service from Buyi, Charlie, and the fingerprints lady was out of this world. They made me feel like client and represented your company in a very good manner. However, your Duncan guy will chase your clients out with him horrible attitude. This guy acts as if he owns the place and he's untouchable.