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Teepentha T

1 reviews | Active since Jun 2018

31 Jul 2020, 21:10

Bad customer service by Afhco

Good day, my name is Thapelo.

Im writing this because im so disappointed with Afhco Property management actually im disgusted. Their customer service is one of the worst customer service i ever came across.

I was renting in one of Afhco buildings (Greatermans, unit 178), i moved out at the end of May. I submitted all necessary documents for moving out so that i can get my deposit back. But till today i haven't got the deposit paid.

I read the reviews about Afhco and it seems like this is what they usually do.

The customer service at Afhco sucks, they are *****. I emailed them and they never got back to me. Every time when i call, i get a different story as to why the deposit is not yet paid and every time im being asked to provide proof of bank account which i did.

Please advise what should i do to get my deposit back. I emailed Khosi (one of the customer service agent) and he/she never came back to me. I spoke to Rebone (the othe customer service agent) and he also never came back to me.

Im so disappointed, I don't think I'd recommend Afhco to anyone.

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Replies (1)
Afhco Property Management
Afhco Property Management's reply01 Aug 2020, 13:45
Official
Good day Teepentha T,
 We sincerely apologise for the delay exacerbated by the backlog as a result of the lockdown and working hard to expedite all administrative functions, including deposit refunds where applicable.  You will be provided with feedback within 24 working hours regarding the status of your query. Thanks.