Bad customer service, biased, and unfair treatment

Afcho properties for me is the worst place to rent a home, they did not do check in or check out with me, they were very excited in taking a deposit and didn't even check whether their caretaker was doing the right thing, even when I informed them they did not care, they were biased, they are refusing to pay my deposit... How do u do a check out when no check in was done, how do you take my deposit and make it cover for things you dd not fix while I stayed with you, the flat was unpainted leaking taps and they there on ur maintenance book, checkouts are done with tenants being present, I've called them several times even the caretaker I've sent messages to with no response. Afcho deposits are not there for you to fix your property, refund my deposit, I've bought curtain rails when I moved to that property from my own pocket. I've had to bath in a basin for a week with the shower tap not working, did my own fumigation coachroaches were everywhere, rats when I left in October eating up each and every households door mats, you do not listen to your tenants, your consultant has informed me that I will not be getting a refund kindly send me a break down of that, as she said I owe afcho R2000 some odd, please do kindly explain that I've never not paid rent, I was up to date, why am I suddenly owing you, what have you fixed while I stayed there for me and my family to live in peace, even tho our rent was paid every month you switch off our electricity and water to keep us quiet??