PP
Pontshego P

1 reviews | Active since Sept 2020

11 Sept 2020, 13:35

BAD CUSTOMER SERVICE, ACCUSED OF OWING THEM, I SENT ALL PROOF OF PAYMENTS AND STILL THEY CANT CLEAR MY NAME. I WILL NOT HAVE A BAD CREDIT RECORD BECAUSE OF *********** AFHCO EMPLOYEES

I HAVE NEVER EXPERIENCED SUCH HORRIBLE, TERRIBLE, NON-HUMAN AND BAD CUSTOMER SERVICE IN MY LIFE. I HAVE BEEN ACCUSED OF OWING R5300 SINCE MARCH , I'VE BEEN *****ING THE MATTER FOR THE PAST 5 MONTHS AND NOBODY IS COMING UP WITH A SOLUTION OR EXPLANATION OF HOW AM I OWING THAT AMOUNT WHEN I NEVER SKIPPED ANY PAYMENT. I HAVE SENT PROOF OF PAYMENTS OF ALL THE MONTHS, I WAS TOLD THE MATTER IS RESOLVED ONLY TO RECEIVE A LETTER OF DEMAND. WHAT THEY TELL YOU IS NOT WHAT THEIR LETTERS SAYS. I AM STILL WAITING FOR A CONFIRMATION EMAIL THAT STATES THAT I DO NOT OWE THEM A CENT EXCEPT FOR THE CURRENT MONTH'S RENT. I HAVE CALLED AND EMAILED I HAD ENOUGH THIS IS MY LAST ATTEMPT TO GET THROUGH TO AFHCO I WILL ESCALATE THE MATTER TO THE OMBUDSMAN AS I HAVE PROOF OF ALL THE EMAILS I'VE BEEN SENDING WITH NO LUCK. (Khosi, Noluthando, Thabo, Rebone) THOSE ARE THE CONSULTANTS THAT I NEVER EVER WANNA SPEAK TO AGAIN!!

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Replies (5)
Afhco Property Management
Afhco Property Management's reply11 Sept 2020, 21:37
Official
Dear Pontshego P,

Thank you for bringing your query to our attention.

Please provide us with your building name and unit number so that we are able to urgently assist you.

Kind Regards,
PP
Pontshego P's update14 Sept 2020, 14:31
Reviewer Update
SAMBRO HOUSE 304
Afhco Property Management
Afhco Property Management's reply14 Sept 2020, 15:07
Official
Good day Pontshego P, 

Thank you. We are attending to you query and will provide feedback within the next 24 hours. 

Kind Regards, 
PP
Pontshego P's update18 Sept 2020, 12:36
Reviewer Update
Its been more than 24 hrs today its the 18th, still no feedback from you.
Afhco Property Management
Afhco Property Management's reply18 Sept 2020, 17:13
Official
Feedback was sent to you via email on the 14/09/2020. 

Please check your inbox.