AWFUL,UNPROFFESSIONAL & ******** SERVICE FROM AFHCO Holdings (Pty) Ltd-JABULANI MEWS SOWETO

Good day , i am renting a unit at JABULANI MEWS IN SOWETO under AFHCO Holdings (Pty) Ltd. i had moved in end of Jan 2023. Just like every other placed i rented there is an inspection done and pictures are taken ,then both myself and the agent /caretaker..The bathroom was taken picture just like any other room , the bath had some dark marks which at the time i didnt recognize them to be a tear or a hole. After 6 months being in the property it was discovered that that the bathroom bathtub was actually leaking to the unit below me as am on the second floor-Logically i called in the caretaker and maintenance team to check which they confirmed it was a leak, they order the bathtub to be replaced. It was replace in July 2023 , to my utterly dismay my Sept bill for rent and utilities had included R2700 for the replacement of the bathtub ,they held me liable for something i already found damage. i sent an email to their billing department to please rectify the charge as the inspection documents/photo has shown the damage was already there before i moved in ,i directed them to the bathroom inspection pictures to no avail,. i had paid the part of my rent leaving the R2700 for the bathtub thinking it would be reversed according. after numerous emails and phone calls to AFHCO Holdings (Pty) Ltd, no one responded to my email ,call center sends me pillar to post, at the same time am receiving SMSs threatening me that i haven't paid part of the rent and i would be blacklisted , then a week after i been sending email i received a demand letter from their legal department , threating me with legal action ,yet when i call the call center am told the matter is being looked at , one hand doing what the other is not aware of, to this day i haven't received any assistance from the company. now am always anxious that i will find the unit locked because that's what they do if you don't pay what is owed, i have never seen such appalling and unprofessional service from such a company ,they dont treat their tenants with respect at all,. then after sending emails everyday asking how far the matter is , i got an email from their costumer service email that i was liable for 50% of the R2700 because i saw the mark and didnt say anything, now my argument is where in my lease does it say i have to do and know how far damage things are ,isn't it their responsibility to check everything on the flat before i move in, now am being charged for trusting their inspection and maintenance team that it was safe for me to move in, i am being charged for being ******** to wear & tear of their own unit. no one responded to that enquiry both emails and call center no one gave me a straight answer ,infact no response at all- fearing that me and my kids would be locked out ,i ended up paying that 50% ,yet when they sent me Oct statement it still reflects the full amount . i took the matter to Legalwise to handle ,i need to be refunded and they should rescind alll the blacklisting information they send out in my name . WHAT AN AWFUL COMPANY AFHCO Holdings (Pty) Ltd