Appeal to the CEO about their *********** staff and Disgraceful business conduct

After my 1st post about the disgusting service on the 12 November 2019 I was contacted by Lucy who claimed that the issue would be resolved once I make another deposit into their account to settle the outstanding amount with their client Debt Tec who they handed the account to. The email below was forwarded to me.

Dear Loyiso,

Thank you for contacting us. We, at Afhco value your communication and take pride in attending to your query as speedily as possible. Our credit control department has advised you contact Debt-Tec for the payment outstanding of R265.97 on ********** *** and or your or ID Number, for the clearance of your details and closing of your account with them. Should you need any further assistance or require any additional information, do not hesitate to contact us at ********** or telephonically on ***.

Kind Regards

********** Customer Services T ********** 426 E ********** Afhco | 1st Floor, Afhco Corner 64 Siemert Road New Doornfontein | 2094 afhco.co.za afhco logo

I contacted Debt Tec because Lucy was silent after making the second deposit and I was advised by Olivia that they did not receive payment from Afhco regarding the account and where never contacted for the settlement amount. Charlene Afhco supervisor called and provided that she made a mistake with one digit and calculated the wrong amount and requests me to make a further deposit whereas Olivia Debt Tec supervisor confirmed that Afhco failed to provide a source of the settlement amount I was advised. Both Afhco and Debt Tec supervisors have failed to direct me to the relevant statutory body that oversees ******** and disgraceful business conduct regulating their businesses in terms of the law. I appeal to the CEOs of both companies to address this issue in terms of their fiduciary duties to the companies required by law.