Appalling Service

We are so disappointed with the level of service we are getting from Afhco friendship town, Brighton the building/caretaker doesn't take our issues serious and he doesn't care about giving us a good service, in January we reported the water leakage from the roof that comes from tenants who stays on top of us and he didn't even see a sense of urgency in resolving the matter and it end up escalating and damaged our 2 plate oven stove as the water was going straight to our stove, we reported the matter several times and he said he escalated to Pieter Uys(Airal Manager). We then made a follow up to Pieter,who he Blantly refused replacing our two plate stove ,without following a proper procedure of investigating the cause. Instead he insulted us by telling us that our stove merely cost R200 of which we found very Disrespectful & condescending. We feel like we are taken for granted and Peter nor Brighton doest respect us as tenants, we have never even for one day miss rent,but we report issues nobody cares, in June we had an issue with our electricity where we had 292 units on a Saturday and Monday electricity went off when we check it says token has expired we reported the issue many times Brighton told us that he doesn't work for city power and he doesn't sell electricity so he won't assist us we must call city power ourselves and we escalated to Pieter he never wanted to answer our calls and when I escalated to customer service Khosi responded saying that she spoke to Pieter and Brighton and they said they are not city power they can't assist we need to sort it our ourselves and our stove won't be replaced as this is not their problem. We are honestly disappointed & have come to conclusion that Pieter & Brighton are Useless individuals when it comes to addressing the concerns & issues of their client/Tenants,which is their core function of their duty, but their not delivering. Afcho for future reference you should employ people who have the Passion & desire to put people 1st in delivering the Service required.