Appalling customer service from AFHCO PROPERTY MANAGEMENT

Item: Afhco Property Management
Rating: 1
Author: Andile S

I have had the worst experience with AFHCO Property Management. I was a tenant at Calderwood Lifestyle estate. When I moved in I did an inspection report with the building manager and same happened when I moved out. The building manager stated the things that I had to fix/charged for fixing. There were damages that existed when I moved and that was noted down. I received my move out report and they charged me for cracked tiles that were already cracked before I moved in and they also charged for cleaning of the unit. The building manager explained to Peter Hlongwane and Salome Mokoena that they should not charge me for those things as the I found the tiles broken, and the unit was cleaned when I moved out. He requested that they refund me the amount charged. I followed up with an email asking if anyone is actioning my request. It's been almost 2 weeks sending emails to the customer support email as well as Peter Hlongwane and Salome Mokoena. None of them have gotten back to me. Let alone acknowledge the receipt of my email. They seem to have ignored the email from the building manager and the email that I sent. I've requested for the the statement to be reviewed and rectified.

Helpful (0)

Replies (4)

Afhco Property Management's replyOfficial

19 Mar 2026, 09:25

Dear Andile,

Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns. We appreciate your patience and the opportunity to resolve this matter.

Kind Regards.

Afhco Property Management's reply19 Mar 2026, 09:25

Official

Andile S's updateReviewer Update

20 Mar 2026, 12:49

I still have not received a resolution from Afhco. The response I got is an automated generic response that they send to the complainants. They claim that one of their customer service administrator will contact you. No one contacted me. I had to call to find out if my issue is being attended to. I was told that Peter Hlongwane is adamant that he will not refund me and that I am liable for damages that existed prior to my moving in the unit. He has disregarded the communication from the building manager advising him that I should not be charged. This shows how Peter Hlongwane undermines the building manager. I have sent pictures to prove my statement. However they have fallen to the blind. I need to be rightfully refunded. Afhco robs people off their hard earned monies by either holding the deposits, or charging them for phantom damages. They don't even maintain the building. I WANT MY MONEY!!!!!!

Andile S's update20 Mar 2026, 12:49

Reviewer Update

Afhco Property Management's replyOfficial

24 Mar 2026, 08:10

Dear Andile,Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards

Afhco Property Management's reply24 Mar 2026, 08:10

Official

Dear Andile,Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards

Afhco Property Management's replyOfficial

24 Mar 2026, 11:23

Your query has been appropriately escalated for urgent assistance.

Afhco Property Management's reply24 Mar 2026, 11:23

Official

Your query has been appropriately escalated for urgent assistance.