OM
Otshepeng M
1 reviews | Active since Apr 2019
29 Jul 2019, 11:20
ANNOYED FOR DAYS
I am really annoyed right now. I’ve been living at Panama house for more than 6 months now. I don’t understand how come we get billed R1350 for water only and I don’t have any leakage in my apartment. Hot water is cold, well until last week, we get hot water only months ends and yet the bill is still ridiculous. I spoke to the building manager and he advised I go to afcho offices which is a hassle for me cos I knock off at 17:00. I mean why have an on site building manager and yet cant help resolve our complaints
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Replies (2)
Afhco Property Management's replyOfficial
29 Jul 2019, 12:04Dear Otshepeng, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. The query is being urgently attended to by our utilities department and is receiving highest attention, we will give you feed back within 7 working days. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. If you do not get any feedback after 48 working hours, please contact us quoting your reference number: 203049 Kind Regards
Afhco Property Management's reply29 Jul 2019, 12:04
Official
Dear Otshepeng, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. The query is being urgently attended to by our utilities department and is receiving highest attention, we will give you feed back within 7 working days. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. If you do not get any feedback after 48 working hours, please contact us quoting your reference number: 203049 Kind Regards
Afhco Property Management's replyOfficial
15 Aug 2019, 15:44 Afternoon Otshepeng,
After a thorough investigation we confirm that there were no leaks found,audible or visible, hence the charges as per your usage.
A breakdown of the charges is available on request from our customer services department.
Thanks.
After a thorough investigation we confirm that there were no leaks found,audible or visible, hence the charges as per your usage.
A breakdown of the charges is available on request from our customer services department.
Thanks.
Afhco Property Management's reply15 Aug 2019, 15:44
Official
Afternoon Otshepeng,
After a thorough investigation we confirm that there were no leaks found,audible or visible, hence the charges as per your usage.
A breakdown of the charges is available on request from our customer services department.
Thanks.
After a thorough investigation we confirm that there were no leaks found,audible or visible, hence the charges as per your usage.
A breakdown of the charges is available on request from our customer services department.
Thanks.