VJ
Vurushca J
1 reviews | Active since Jan 2019
17 Apr 2019, 14:09
Annoyed
South Hills Lifestyle Estate is so pathetic. We've sent an email complaining about how it rains in here at our apartment and it falls on deaf ears. We have a baby that is not even 2 months old and with all this raining in he could get sick and I will have to run around. There's now mould on the ceiling of tge roof where we sleep and that can make all of us sick in the house. To make matters worse we now have a rat in the roof making a hell of a noise while we trying to sleep. My girlfriend sent customer service an email requesting rentokil to come take care of this rat and still no response with regards to that. We pay so much money to stay yet the service delivery is pathetic. If nothing is done by the end of the week about the leaks and the rat we will take this matter further
Helpful (0)
Replies (22)0
Replies (22)
Afhco Property Management's replyOfficial
17 Apr 2019, 14:49 Dear Anthony, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your query/request has been escalated to the portfolio/area managers of your building for further and urgent assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply17 Apr 2019, 14:49
Official
Dear Anthony, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your query/request has been escalated to the portfolio/area managers of your building for further and urgent assistance. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's replyOfficial
30 Apr 2019, 09:50Dear Anthony This is a follow up regarding your query which has since been sorted out. Please advise if we can be of any further assistance or you can review your status as resolved. Kind Regards,
Afhco Property Management's reply30 Apr 2019, 09:50
Official
Dear Anthony This is a follow up regarding your query which has since been sorted out. Please advise if we can be of any further assistance or you can review your status as resolved. Kind Regards,
VJ
Vurushca J's updateReviewer Update
06 May 2019, 10:04Nothing has been resolved. Could you tell ys how anything has been resolved if no one ever called us? We haven't been home, and for anything to be sorted out access needs to be granted into the unit, since we not around how did they enter? As we stated thus matter will be taken further. Afhco can expect the doctors bill for our baby, cause we've sent pictures of what it looks like when it rains in and then you guys want to lie and tell us that this matter has been sorted out.
VJ
Vurushca J's update06 May 2019, 10:04
Reviewer Update
Nothing has been resolved. Could you tell ys how anything has been resolved if no one ever called us? We haven't been home, and for anything to be sorted out access needs to be granted into the unit, since we not around how did they enter? As we stated thus matter will be taken further. Afhco can expect the doctors bill for our baby, cause we've sent pictures of what it looks like when it rains in and then you guys want to lie and tell us that this matter has been sorted out.
Afhco Property Management's replyOfficial
06 May 2019, 11:41 Dear Anthony, Thank you for your continued communication and patience. Your query/request has been re-escalated to our operations executive/portfolio managers and is receiving highest and urgent attention. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards ,
Afhco Property Management's reply06 May 2019, 11:41
Official
Dear Anthony, Thank you for your continued communication and patience. Your query/request has been re-escalated to our operations executive/portfolio managers and is receiving highest and urgent attention. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards ,
Afhco Property Management's replyOfficial
06 May 2019, 13:07Dear Anthony, Following our previous communication. The building manager confirms that they went onto to the roof and fixed the water proofing problem. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards ,
Afhco Property Management's reply06 May 2019, 13:07
Official
Dear Anthony, Following our previous communication. The building manager confirms that they went onto to the roof and fixed the water proofing problem. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards ,
VJ
Vurushca J's updateReviewer Update
07 May 2019, 07:41Although the water proofing problem has been fixed, what about the damage that has been done on the inside. We deliberately sent pictures, and those pictures clearly shows the damage, in the email we sent to show how important this matter is. The mould on the ceiling in the main bedroom is what made our baby sick. In the email we mentioned something about a rat and that they need to send someone to fetch it. Has that been done?
VJ
Vurushca J's update07 May 2019, 07:41
Reviewer Update
Although the water proofing problem has been fixed, what about the damage that has been done on the inside. We deliberately sent pictures, and those pictures clearly shows the damage, in the email we sent to show how important this matter is. The mould on the ceiling in the main bedroom is what made our baby sick. In the email we mentioned something about a rat and that they need to send someone to fetch it. Has that been done?
Afhco Property Management's replyOfficial
07 May 2019, 08:03Your query above has been re-escalated to the portfolio managers for urgent assistance and we will give feed back within 7 working days.
Afhco Property Management's reply07 May 2019, 08:03
Official
Your query above has been re-escalated to the portfolio managers for urgent assistance and we will give feed back within 7 working days.
Afhco Property Management's replyOfficial
20 May 2019, 15:34Dear Anthony, Following our previous communication.
We confirm all maintenance issues should be resolved by end of June 2019.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards ,
We confirm all maintenance issues should be resolved by end of June 2019.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards ,
Afhco Property Management's reply20 May 2019, 15:34
Official
Dear Anthony, Following our previous communication.
We confirm all maintenance issues should be resolved by end of June 2019.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards ,
We confirm all maintenance issues should be resolved by end of June 2019.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards ,
VJ
Vurushca J's updateReviewer Update
23 Sept 2019, 07:28It is now the end of September and still nothing has been fixed. It is still raining in our windows are not closing properly and now we have been blocked we are unable to purchase electricity. You guys expect us to pay our rent on time but you don't deliver your promises on time.
VJ
Vurushca J's update23 Sept 2019, 07:28
Reviewer Update
It is now the end of September and still nothing has been fixed. It is still raining in our windows are not closing properly and now we have been blocked we are unable to purchase electricity. You guys expect us to pay our rent on time but you don't deliver your promises on time.
Afhco Property Management's replyOfficial
23 Sept 2019, 07:52The query has been appropriately re-escalated and receiving urgent attention. You will be provided with feedback as soon as possible.
Afhco Property Management's reply23 Sept 2019, 07:52
Official
The query has been appropriately re-escalated and receiving urgent attention. You will be provided with feedback as soon as possible.
VJ
Vurushca J's updateReviewer Update
23 Sept 2019, 09:45WE KEEP GETTING THE SAME RESPONSE. CAN SOMETHING BE DONE!
VJ
Vurushca J's update23 Sept 2019, 09:45
Reviewer Update
WE KEEP GETTING THE SAME RESPONSE. CAN SOMETHING BE DONE!
Afhco Property Management's replyOfficial
23 Sept 2019, 11:09we are urgently attending to your query.
Afhco Property Management's reply23 Sept 2019, 11:09
Official
we are urgently attending to your query.
Afhco Property Management's replyOfficial
23 Sept 2019, 15:09Your query should be resolved before close of business today.
Afhco Property Management's reply23 Sept 2019, 15:09
Official
Your query should be resolved before close of business today.
VJ
Vurushca J's updateReviewer Update
23 Sept 2019, 15:17Is someone going to let us know once it is done? and when will the leaks and windows be fixed?
VJ
Vurushca J's update23 Sept 2019, 15:17
Reviewer Update
Is someone going to let us know once it is done? and when will the leaks and windows be fixed?
Afhco Property Management's replyOfficial
23 Sept 2019, 15:48We confirm the maintenance issues have been addressed accordingly.
Please provide proof of payment of your outstanding balance due, alternatively contact our office of a payment arrangement plan.
Please provide proof of payment of your outstanding balance due, alternatively contact our office of a payment arrangement plan.
Afhco Property Management's reply23 Sept 2019, 15:48
Official
We confirm the maintenance issues have been addressed accordingly.
Please provide proof of payment of your outstanding balance due, alternatively contact our office of a payment arrangement plan.
Please provide proof of payment of your outstanding balance due, alternatively contact our office of a payment arrangement plan.
Afhco Property Management's replyOfficial
23 Sept 2019, 16:03As previously advised the maintenance issues have been addressed accordingly.
Afhco Property Management's reply23 Sept 2019, 16:03
Official
As previously advised the maintenance issues have been addressed accordingly.
VJ
Vurushca J's updateReviewer Update
23 Sept 2019, 16:06The electricity issue?
VJ
Vurushca J's update23 Sept 2019, 16:06
Reviewer Update
The electricity issue?
Afhco Property Management's replyOfficial
23 Sept 2019, 16:25Following our previous communication,the electricity query has been appropriately escalated and receiving urgent attention. Please provide your proof of payments for urgent allocation of your outstanding balance due, alternatively contact our office of a payment arrangement plan.
Afhco Property Management's reply23 Sept 2019, 16:25
Official
Following our previous communication,the electricity query has been appropriately escalated and receiving urgent attention. Please provide your proof of payments for urgent allocation of your outstanding balance due, alternatively contact our office of a payment arrangement plan.
VJ
Vurushca J's updateReviewer Update
23 Sept 2019, 16:46You guys clearly don't care about your tenants so how do we go about cancelling the lease?
VJ
Vurushca J's update23 Sept 2019, 16:46
Reviewer Update
You guys clearly don't care about your tenants so how do we go about cancelling the lease?
Afhco Property Management's replyOfficial
23 Sept 2019, 16:53Will forward correspondence via your personal e-mail address.
Afhco Property Management's reply23 Sept 2019, 16:53
Official
Will forward correspondence via your personal e-mail address.
VJ
Vurushca J's updateReviewer Update
23 Sept 2019, 16:55Can we have it today still? Since we are meant to be sitting in the dark
VJ
Vurushca J's update23 Sept 2019, 16:55
Reviewer Update
Can we have it today still? Since we are meant to be sitting in the dark
Afhco Property Management's replyOfficial
23 Sept 2019, 17:00Correspondence forwarded via your personal e-mail address.
Afhco Property Management's reply23 Sept 2019, 17:00
Official
Correspondence forwarded via your personal e-mail address.