TM
Tinyiko M
1 reviews | Active since Feb 2023
10 Sept 2026, 11:52
Angry Residents
AFHCO, WE NEED ANSWERS.
We know you’re aware of the ongoing electricity outages. The question is: what concrete action is actually being taken?
Generators in common areas do not give residents electricity, hot water or the ability to cook.
You say you’re escalating the matter with City Power/Municipality — where is the proof of these escalations and follow-ups? We need actual updates and timelines, not repeated acknowledgements that you are “aware.”
You also say the situation is “outside of AFHCO’s direct control.” What does that mean for the services residents are still being charged for?
And this is bigger than electricity.
Services are declining while rent continues to increase, yet residents see little to no visible improvement or meaningful changes in the building.
We are NOT asking for monetary compensation. We are asking for our invoices to be reviewed and adjusted for services we have not received — including electricity, affected water/ho*****er services and other applicable charges.
Who should pay in full for services they are not receiving?
The building is increasingly filthy, services are disrupted, yet the charges continue as normal.
We are asking for: • Proof of ongoing City Power/Municipal escalations • Meaningful updates and restoration timelines • A review of affected invoices • Appropriate credits/reductions for unavailable services • Accountability for the continued decline in service while rental costs increase
Residents deserve services that match what we are paying for.
Helpful (0)
Replies (20)0
Replies (20)
Afhco Property Management's replyOfficial
10 Sept 2026, 11:58Dear Tinyiko,
Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards.
Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards.
Afhco Property Management's reply10 Sept 2026, 11:58
Official
Dear Tinyiko,
Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards.
Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards.
TM
Tinyiko M's updateReviewer Update
10 Sept 2026, 12:07Please contact me directly regarding this matter and refrain from responding to serious concerns with generic AI-generated emails. The issues we are raising require proper attention, empathy, and accountability.How are we expected to continue paying for services that are not being provided or consistently delivered? If the service we are paying for is not being provided, this needs to be addressed properly. Please engage with us meaningfully and provide a clear resolution rather than another generic response.
TM
Tinyiko M's update10 Sept 2026, 12:07
Reviewer Update
Please contact me directly regarding this matter and refrain from responding to serious concerns with generic AI-generated emails. The issues we are raising require proper attention, empathy, and accountability.How are we expected to continue paying for services that are not being provided or consistently delivered? If the service we are paying for is not being provided, this needs to be addressed properly. Please engage with us meaningfully and provide a clear resolution rather than another generic response.
Afhco Property Management's replyOfficial
10 Sept 2026, 12:28Afhco Property Management's reply10 Sept 2026, 12:28
Official
Afhco Property Management's replyOfficial
10 Sept 2026, 12:31Please kindly note that the City Power Update has been emailed to your email address for your attention.
Afhco Property Management's reply10 Sept 2026, 12:31
Official
Please kindly note that the City Power Update has been emailed to your email address for your attention.
Afhco Property Management's replyOfficial
10 Sept 2026, 12:38Dear Tenant, Thank you for raising your concerns regarding the ongoing electricity supply challenges. We acknowledge the frustration and inconvenience caused by the frequent and prolonged electricity outages experienced at the property. We are aware that some of the recent outages have been extended due to Council-related challenges, maintenance requirements and infrastructure faults, including issues involving a burnt substation. Please be assured that we are actively engaging and following up with City Power regarding the outages and are continuously monitoring developments and available restoration timelines. We have also, where possible, provided generators to support essential common-area services during extended outages. AFHCO has consistently communicated updates and developments to residents as information has been received from City Power and the relevant authorities. We will continue to provide further communication as and when confirmed information becomes available. We fully appreciate that prolonged electricity interruptions affect residents’ daily lives, including cooking, hot water, lighting and the potential loss of refrigerated food. We sincerely apologise for the inconvenience and disruption this situation has caused. The electricity supply and related infrastructure are managed by the relevant municipal service provider, and the current outages are associated with infrastructure and service-related challenges outside of AFHCO’s direct control. As such, each request for compensation would need to be considered in the appropriate context, and AFHCO cannot make a commitment to compensate residents for losses arising from these outages. We nevertheless understand the seriousness of the matter and will continue escalating the ongoing service interruptions with City Power and requesting urgent attention to the affected infrastructure. We thank you for your patience and understanding while these matters are being addressed, and we apologise once again for the inconvenience caused. Kind regards,
Afhco Property Management's reply10 Sept 2026, 12:38
Official
Dear Tenant, Thank you for raising your concerns regarding the ongoing electricity supply challenges. We acknowledge the frustration and inconvenience caused by the frequent and prolonged electricity outages experienced at the property. We are aware that some of the recent outages have been extended due to Council-related challenges, maintenance requirements and infrastructure faults, including issues involving a burnt substation. Please be assured that we are actively engaging and following up with City Power regarding the outages and are continuously monitoring developments and available restoration timelines. We have also, where possible, provided generators to support essential common-area services during extended outages. AFHCO has consistently communicated updates and developments to residents as information has been received from City Power and the relevant authorities. We will continue to provide further communication as and when confirmed information becomes available. We fully appreciate that prolonged electricity interruptions affect residents’ daily lives, including cooking, hot water, lighting and the potential loss of refrigerated food. We sincerely apologise for the inconvenience and disruption this situation has caused. The electricity supply and related infrastructure are managed by the relevant municipal service provider, and the current outages are associated with infrastructure and service-related challenges outside of AFHCO’s direct control. As such, each request for compensation would need to be considered in the appropriate context, and AFHCO cannot make a commitment to compensate residents for losses arising from these outages. We nevertheless understand the seriousness of the matter and will continue escalating the ongoing service interruptions with City Power and requesting urgent attention to the affected infrastructure. We thank you for your patience and understanding while these matters are being addressed, and we apologise once again for the inconvenience caused. Kind regards,
TM
Tinyiko M's updateReviewer Update
10 Sept 2026, 12:44The repeated generic wording does not address the specific concerns raised by residents or the impact these ongoing outages are having.We understand that AFHCO is aware of the situation. Our concern is what concrete action is being taken to resolve it. Generators may assist with certain common-area services, but they do not restore electricity, cooking facilities or hot water to residents’ units.You have advised that the matter is being escalated with City Power/Municipality. Please provide confirmation or evidence of these escalations and follow-ups, including any available feedback or restoration timelines.We would also appreciate clarification on what is meant by the outages being “outside of AFHCO’s direct control.”There is also a growing concern that the quality and availability of services are declining while rental costs continue to increase. Residents are seeing little to no visible improvement, implementation or meaningful changes within the building despite these increases.To clarify, we are not requesting monetary compensation. We are requesting an invoice review and appropriate credits/reductions for services that were unavailable, including electricity and affected water/ho*****er services, as well as any other applicable service charges.Residents should not be expected to pay in full for services they are not receiving. We therefore request confirmation of the adjustments that will be app**** to our accounts.We look forward to a specific response addressing these concerns and the actions being taken.
TM
Tinyiko M's update10 Sept 2026, 12:44
Reviewer Update
The repeated generic wording does not address the specific concerns raised by residents or the impact these ongoing outages are having.We understand that AFHCO is aware of the situation. Our concern is what concrete action is being taken to resolve it. Generators may assist with certain common-area services, but they do not restore electricity, cooking facilities or hot water to residents’ units.You have advised that the matter is being escalated with City Power/Municipality. Please provide confirmation or evidence of these escalations and follow-ups, including any available feedback or restoration timelines.We would also appreciate clarification on what is meant by the outages being “outside of AFHCO’s direct control.”There is also a growing concern that the quality and availability of services are declining while rental costs continue to increase. Residents are seeing little to no visible improvement, implementation or meaningful changes within the building despite these increases.To clarify, we are not requesting monetary compensation. We are requesting an invoice review and appropriate credits/reductions for services that were unavailable, including electricity and affected water/ho*****er services, as well as any other applicable service charges.Residents should not be expected to pay in full for services they are not receiving. We therefore request confirmation of the adjustments that will be app**** to our accounts.We look forward to a specific response addressing these concerns and the actions being taken.
Afhco Property Management's replyOfficial
10 Sept 2026, 17:05Please kindly note that the City Power Update has been emailed to your email address for your attention.
Afhco Property Management's reply10 Sept 2026, 17:05
Official
Please kindly note that the City Power Update has been emailed to your email address for your attention.
TM
Tinyiko M's updateReviewer Update
11 Sept 2026, 08:39 Still No Answers from AFHCO — Only Repeated Generic ResponsesI am writing this follow-up because my original complaint raised very specific questions, and after several responses from AFHCO, those questions still have not been answered.AFHCO has repeatedly told residents that they are “aware” of the electricity outages, that the matter has been escalated to City Power, and that updates have been emailed. We already know there are outages. That is not the question.The questions are:• What concrete action is AFHCO taking beyond sending generic updates?
• Can residents be provided with confirmation of the escalations and follow-ups made with City Power?
• What restoration timelines or feedback have actually been received?
• What does “outside of AFHCO’s direct control” mean in relation to services residents continue to be charged for?
• Will affected invoices be reviewed where services have not been provided?
• Will appropriate credits or reductions be considered for unavailable services such as electricity and affected ho*****er services?Instead of answering these questions, I have received essentially the same response several times: “The City Power update has been emailed to you.”Yes, I have received the update. I am not asking AFHCO to resend it. I am asking AFHCO to address the financial and service implications of prolonged outages.Generators in common areas do not restore electricity to individual units. Residents still cannot consistently cook, use appliances, maintain normal lighting or rely on hot water during prolonged outages. These are not minor inconveniences.We are also concerned about the broader decline in services and the condition of the building while rental costs continue to increase. Residents should not have to repeatedly ask the same questions simply to receive a meaningful response.This is not about demanding compensation for losses. It is about fairness, accountability and being charged for services that are actually available.At this stage, the issue is no longer simply the electricity outage. It is also the lack of a meaningful response to legitimate resident concerns.Residents deserve more than an acknowledgement that their complaint has been “logged” or another generic update. We deserve specific answers, transparency and accountability.
• Can residents be provided with confirmation of the escalations and follow-ups made with City Power?
• What restoration timelines or feedback have actually been received?
• What does “outside of AFHCO’s direct control” mean in relation to services residents continue to be charged for?
• Will affected invoices be reviewed where services have not been provided?
• Will appropriate credits or reductions be considered for unavailable services such as electricity and affected ho*****er services?Instead of answering these questions, I have received essentially the same response several times: “The City Power update has been emailed to you.”Yes, I have received the update. I am not asking AFHCO to resend it. I am asking AFHCO to address the financial and service implications of prolonged outages.Generators in common areas do not restore electricity to individual units. Residents still cannot consistently cook, use appliances, maintain normal lighting or rely on hot water during prolonged outages. These are not minor inconveniences.We are also concerned about the broader decline in services and the condition of the building while rental costs continue to increase. Residents should not have to repeatedly ask the same questions simply to receive a meaningful response.This is not about demanding compensation for losses. It is about fairness, accountability and being charged for services that are actually available.At this stage, the issue is no longer simply the electricity outage. It is also the lack of a meaningful response to legitimate resident concerns.Residents deserve more than an acknowledgement that their complaint has been “logged” or another generic update. We deserve specific answers, transparency and accountability.
TM
Tinyiko M's update11 Sept 2026, 08:39
Reviewer Update
Still No Answers from AFHCO — Only Repeated Generic ResponsesI am writing this follow-up because my original complaint raised very specific questions, and after several responses from AFHCO, those questions still have not been answered.AFHCO has repeatedly told residents that they are “aware” of the electricity outages, that the matter has been escalated to City Power, and that updates have been emailed. We already know there are outages. That is not the question.The questions are:• What concrete action is AFHCO taking beyond sending generic updates?
• Can residents be provided with confirmation of the escalations and follow-ups made with City Power?
• What restoration timelines or feedback have actually been received?
• What does “outside of AFHCO’s direct control” mean in relation to services residents continue to be charged for?
• Will affected invoices be reviewed where services have not been provided?
• Will appropriate credits or reductions be considered for unavailable services such as electricity and affected ho*****er services?Instead of answering these questions, I have received essentially the same response several times: “The City Power update has been emailed to you.”Yes, I have received the update. I am not asking AFHCO to resend it. I am asking AFHCO to address the financial and service implications of prolonged outages.Generators in common areas do not restore electricity to individual units. Residents still cannot consistently cook, use appliances, maintain normal lighting or rely on hot water during prolonged outages. These are not minor inconveniences.We are also concerned about the broader decline in services and the condition of the building while rental costs continue to increase. Residents should not have to repeatedly ask the same questions simply to receive a meaningful response.This is not about demanding compensation for losses. It is about fairness, accountability and being charged for services that are actually available.At this stage, the issue is no longer simply the electricity outage. It is also the lack of a meaningful response to legitimate resident concerns.Residents deserve more than an acknowledgement that their complaint has been “logged” or another generic update. We deserve specific answers, transparency and accountability.
• Can residents be provided with confirmation of the escalations and follow-ups made with City Power?
• What restoration timelines or feedback have actually been received?
• What does “outside of AFHCO’s direct control” mean in relation to services residents continue to be charged for?
• Will affected invoices be reviewed where services have not been provided?
• Will appropriate credits or reductions be considered for unavailable services such as electricity and affected ho*****er services?Instead of answering these questions, I have received essentially the same response several times: “The City Power update has been emailed to you.”Yes, I have received the update. I am not asking AFHCO to resend it. I am asking AFHCO to address the financial and service implications of prolonged outages.Generators in common areas do not restore electricity to individual units. Residents still cannot consistently cook, use appliances, maintain normal lighting or rely on hot water during prolonged outages. These are not minor inconveniences.We are also concerned about the broader decline in services and the condition of the building while rental costs continue to increase. Residents should not have to repeatedly ask the same questions simply to receive a meaningful response.This is not about demanding compensation for losses. It is about fairness, accountability and being charged for services that are actually available.At this stage, the issue is no longer simply the electricity outage. It is also the lack of a meaningful response to legitimate resident concerns.Residents deserve more than an acknowledgement that their complaint has been “logged” or another generic update. We deserve specific answers, transparency and accountability.
TM
Tinyiko M's updateReviewer Update
11 Sept 2026, 09:44Now you told Hellopeter that my information is incorrect? Hi
We received a dispute from the business regarding your review (URL is above in the subject line). The business indicates that they believe your review may contain inaccurate information.
As South Africa's leading trusted online review platform, Hellopeter is committed to maintaining the integrity of our platform.
To ensure the accuracy of our reviews, we kindly request that you confirm the content of your review is 100% accurate and provide any supporting documentation (e.g., invoice, proof of payment, contract) to this email address.
If we receive confirmation and valid supporting documentation within the next 48 business/office hours, your review will remain on our site.
If we do not receive this information, we will unfortunately have to remove your review.
Thank you for your cooperation and understanding. We value your support.
Regards
We received a dispute from the business regarding your review (URL is above in the subject line). The business indicates that they believe your review may contain inaccurate information.
As South Africa's leading trusted online review platform, Hellopeter is committed to maintaining the integrity of our platform.
To ensure the accuracy of our reviews, we kindly request that you confirm the content of your review is 100% accurate and provide any supporting documentation (e.g., invoice, proof of payment, contract) to this email address.
If we receive confirmation and valid supporting documentation within the next 48 business/office hours, your review will remain on our site.
If we do not receive this information, we will unfortunately have to remove your review.
Thank you for your cooperation and understanding. We value your support.
Regards
TM
Tinyiko M's update11 Sept 2026, 09:44
Reviewer Update
Now you told Hellopeter that my information is incorrect? Hi
We received a dispute from the business regarding your review (URL is above in the subject line). The business indicates that they believe your review may contain inaccurate information.
As South Africa's leading trusted online review platform, Hellopeter is committed to maintaining the integrity of our platform.
To ensure the accuracy of our reviews, we kindly request that you confirm the content of your review is 100% accurate and provide any supporting documentation (e.g., invoice, proof of payment, contract) to this email address.
If we receive confirmation and valid supporting documentation within the next 48 business/office hours, your review will remain on our site.
If we do not receive this information, we will unfortunately have to remove your review.
Thank you for your cooperation and understanding. We value your support.
Regards
We received a dispute from the business regarding your review (URL is above in the subject line). The business indicates that they believe your review may contain inaccurate information.
As South Africa's leading trusted online review platform, Hellopeter is committed to maintaining the integrity of our platform.
To ensure the accuracy of our reviews, we kindly request that you confirm the content of your review is 100% accurate and provide any supporting documentation (e.g., invoice, proof of payment, contract) to this email address.
If we receive confirmation and valid supporting documentation within the next 48 business/office hours, your review will remain on our site.
If we do not receive this information, we will unfortunately have to remove your review.
Thank you for your cooperation and understanding. We value your support.
Regards
TM
Thank you for your email.I am willing to cooperate and provide supporting documentation to confirm the accuracy of my review. However, before I can do so, I would like the business to clearly identify which specific statements or claims in my review they allege are inaccurate.
At this stage, I am not sure what information they are disputing. The situation described in my review remains ongoing, and we still do not have electricity even today. My concerns regarding the business and the services provided are therefore based on my actual experience.
I am willing to provide proof confirming that we are still without electricity. Please advise what additional supporting documentation Hellopeter requires from me to verify the other statements in my review.It would also be helpful if you could provide the specific claims that the business has challenged, rather than simply stating that the review may contain inaccurate information. This will allow me to respond to each disputed point accurately and provide the relevant evidence.
I would appreciate the opportunity to substantiate my review before any decision is made to remove it. If the review is removed despite me providing evidence and clarification, I will continue to pursue the matter through the appropriate channels and share my experience through other lawful avenues. Other tenants who have had similar experiences are also entitled to independently raise their concerns and share their own experiences.
Please therefore provide me with the specific information the business disputes and confirm what documentation you require from me.I look forward to your response.Kind regards,
Tinyiko M's updateReviewer Update
11 Sept 2026, 09:44Thank you for your email.I am willing to cooperate and provide supporting documentation to confirm the accuracy of my review. However, before I can do so, I would like the business to clearly identify which specific statements or claims in my review they allege are inaccurate.
At this stage, I am not sure what information they are disputing. The situation described in my review remains ongoing, and we still do not have electricity even today. My concerns regarding the business and the services provided are therefore based on my actual experience.
I am willing to provide proof confirming that we are still without electricity. Please advise what additional supporting documentation Hellopeter requires from me to verify the other statements in my review.It would also be helpful if you could provide the specific claims that the business has challenged, rather than simply stating that the review may contain inaccurate information. This will allow me to respond to each disputed point accurately and provide the relevant evidence.
I would appreciate the opportunity to substantiate my review before any decision is made to remove it. If the review is removed despite me providing evidence and clarification, I will continue to pursue the matter through the appropriate channels and share my experience through other lawful avenues. Other tenants who have had similar experiences are also entitled to independently raise their concerns and share their own experiences.
Please therefore provide me with the specific information the business disputes and confirm what documentation you require from me.I look forward to your response.Kind regards,
TM
Tinyiko M's update11 Sept 2026, 09:44
Reviewer Update
Thank you for your email.I am willing to cooperate and provide supporting documentation to confirm the accuracy of my review. However, before I can do so, I would like the business to clearly identify which specific statements or claims in my review they allege are inaccurate.
At this stage, I am not sure what information they are disputing. The situation described in my review remains ongoing, and we still do not have electricity even today. My concerns regarding the business and the services provided are therefore based on my actual experience.
I am willing to provide proof confirming that we are still without electricity. Please advise what additional supporting documentation Hellopeter requires from me to verify the other statements in my review.It would also be helpful if you could provide the specific claims that the business has challenged, rather than simply stating that the review may contain inaccurate information. This will allow me to respond to each disputed point accurately and provide the relevant evidence.
I would appreciate the opportunity to substantiate my review before any decision is made to remove it. If the review is removed despite me providing evidence and clarification, I will continue to pursue the matter through the appropriate channels and share my experience through other lawful avenues. Other tenants who have had similar experiences are also entitled to independently raise their concerns and share their own experiences.
Please therefore provide me with the specific information the business disputes and confirm what documentation you require from me.I look forward to your response.Kind regards,
TM
Tinyiko M's updateReviewer Update
11 Sept 2026, 09:57 Dear Hellopeter Team,Thank you for your email.I would like to respectfully request that, before my review is considered inaccurate or removed, the business be asked to clearly identify which specific statement in my review they claim is untrue.More importantly, the business should be asked to provide evidence supporting its claim.For example, my review states that there was no electricity at Atkinson House. This is based on my actual experience. I would therefore ask Hellopeter to ask the business to provide proof that electricity was in fact available at Atkinson House during the period referred to in my review.I am also prepared to provide my own supporting evidence regarding the lack of electricity and the circumstances I experienced.It is not reasonable for the business to simply state that my review is inaccurate without explaining what information is supposedly false and providing evidence to substantiate its position. If the business disputes the fact that tenants were without electricity, then that is something that should be capable of being demonstrated with evidence.If my review is removed despite the matter not being properly established, I will continue to raise my concerns through the appropriate channels. Other affected tenants are also entitled to independently share their own experiences and provide their own evidence if they have experienced the same issues.I therefore request that Hellopeter obtain clarification and supporting evidence from the business before making a decision regarding my review. I am willing to submit my own evidence for consideration as well.Kind regards,
TM
Tinyiko M's update11 Sept 2026, 09:57
Reviewer Update
Dear Hellopeter Team,Thank you for your email.I would like to respectfully request that, before my review is considered inaccurate or removed, the business be asked to clearly identify which specific statement in my review they claim is untrue.More importantly, the business should be asked to provide evidence supporting its claim.For example, my review states that there was no electricity at Atkinson House. This is based on my actual experience. I would therefore ask Hellopeter to ask the business to provide proof that electricity was in fact available at Atkinson House during the period referred to in my review.I am also prepared to provide my own supporting evidence regarding the lack of electricity and the circumstances I experienced.It is not reasonable for the business to simply state that my review is inaccurate without explaining what information is supposedly false and providing evidence to substantiate its position. If the business disputes the fact that tenants were without electricity, then that is something that should be capable of being demonstrated with evidence.If my review is removed despite the matter not being properly established, I will continue to raise my concerns through the appropriate channels. Other affected tenants are also entitled to independently share their own experiences and provide their own evidence if they have experienced the same issues.I therefore request that Hellopeter obtain clarification and supporting evidence from the business before making a decision regarding my review. I am willing to submit my own evidence for consideration as well.Kind regards,
TM
Tinyiko M's updateReviewer Update
11 Sept 2026, 10:10 The business states 'current power/water outages are municipal-related and beyond our control. We are following up with Council and will advise once supply is restored or updates are received.'
We still need proof substantiating your allegations please. Have you logged these issues with them previously? Do you have this documentation for us please?
Regards
We still need proof substantiating your allegations please. Have you logged these issues with them previously? Do you have this documentation for us please?
Regards
TM
Tinyiko M's update11 Sept 2026, 10:10
Reviewer Update
The business states 'current power/water outages are municipal-related and beyond our control. We are following up with Council and will advise once supply is restored or updates are received.'
We still need proof substantiating your allegations please. Have you logged these issues with them previously? Do you have this documentation for us please?
Regards
We still need proof substantiating your allegations please. Have you logged these issues with them previously? Do you have this documentation for us please?
Regards
TM
Tinyiko M's updateReviewer Update
11 Sept 2026, 10:11 Dear Hellopeter Thank you for your response.I am confused as to what information in my review is supposedly inaccurate when the business itself has confirmed that there are ongoing power and water outages.The issue is that we have been without electricity and hot water for weeks while still being charged for accommodation and services we cannot use. Why should tenants be responsible for repeatedly logging complaints with the municipality when we are paying the business for these services? Surely the business should be following up with the Council and ensuring the matter is resolved.My main concern is also whether tenants will receive a reduction or adjustment to our charges for the period these services have not been available.So, please ask the business to specify exactly which statement in my review is inaccurate. I am willing to provide my evidence, but they should also provide evidence to support their claim that my review is untrue.If my review is removed without this being properly established, I will continue pursuing the matter through the appropriate channels and encourage other affected tenants to independently raise their experiences as well.Regards,
TM
Tinyiko M's update11 Sept 2026, 10:11
Reviewer Update
Dear Hellopeter Thank you for your response.I am confused as to what information in my review is supposedly inaccurate when the business itself has confirmed that there are ongoing power and water outages.The issue is that we have been without electricity and hot water for weeks while still being charged for accommodation and services we cannot use. Why should tenants be responsible for repeatedly logging complaints with the municipality when we are paying the business for these services? Surely the business should be following up with the Council and ensuring the matter is resolved.My main concern is also whether tenants will receive a reduction or adjustment to our charges for the period these services have not been available.So, please ask the business to specify exactly which statement in my review is inaccurate. I am willing to provide my evidence, but they should also provide evidence to support their claim that my review is untrue.If my review is removed without this being properly established, I will continue pursuing the matter through the appropriate channels and encourage other affected tenants to independently raise their experiences as well.Regards,
Afhco Property Management's replyOfficial
11 Sept 2026, 10:49Thank you for your further comments Tinyiko.As previously communicated, AFHCO has acknowledged your concerns regarding the ongoing electricity interruptions and has provided a detailed response outlining the steps being taken, including our continued engagement and escalation with City Power. We would also like to reiterate that City Power is issuing daily updates and reports regarding the affected areas, outages, restoration efforts and related developments through its official communication platforms and social media channels. Residents are therefore encouraged to refer to these channels for the latest information directly from the service provider. AFHCO will continue to follow up with City Power and communicate any confirmed information relevant to residents when available. As we have sufficiently addressed the concerns raised and provided the information available to us, we will not be providing any further responses regarding this matter on the HelloPeter platform. Should you have any new or specific concerns requiring attention, you are welcome to contact AFHCO directly through the appropriate customer service channels. We trust that the above clarifies AFHCO’s position.
Afhco Property Management's reply11 Sept 2026, 10:49
Official
Thank you for your further comments Tinyiko.As previously communicated, AFHCO has acknowledged your concerns regarding the ongoing electricity interruptions and has provided a detailed response outlining the steps being taken, including our continued engagement and escalation with City Power. We would also like to reiterate that City Power is issuing daily updates and reports regarding the affected areas, outages, restoration efforts and related developments through its official communication platforms and social media channels. Residents are therefore encouraged to refer to these channels for the latest information directly from the service provider. AFHCO will continue to follow up with City Power and communicate any confirmed information relevant to residents when available. As we have sufficiently addressed the concerns raised and provided the information available to us, we will not be providing any further responses regarding this matter on the HelloPeter platform. Should you have any new or specific concerns requiring attention, you are welcome to contact AFHCO directly through the appropriate customer service channels. We trust that the above clarifies AFHCO’s position.
TM
Tinyiko M's updateReviewer Update
11 Sept 2026, 10:57 Dear AFHCO Team,
Thank you for your response.However, my concern remains unanswered.The fact that residents can independently check City Power’s communication channels does not remove AFHCO’s responsibility to keep residents informed and to actively escalate the matter with your service provider. We pay AFHCO for our services, and therefore it is unfair to repeatedly refer us to the municipality when our relationship and payments are with AFHCO.
My main concern is simple: we are being charged for services that we are not receiving. I have still not received a clear response as to whether residents will be compensated or credited for periods where these services were unavailable.For example, we experienced approximately two weeks without electricity last month, yet we were still charged for hot water during that period. How is it reasonable for residents to pay the full charge for a service that could not be used?
I also strongly object to the suggestion that my claims are inaccurate. I am fully willing to provide evidence and documentation confirming the ongoing outages and the periods during which we were without electricity.It feels as though the matter is being avoided rather than addressed. My concern is not whether City Power provides updates on its own platforms. My concern is why we continue to be charged for services that are not being provided, and what AFHCO intends to do about this.I therefore request a direct response to this specific issue rather than further information directing residents to City Power’s communication channels.
I look forward to finally receiving a clear answer regarding the charges for services that were not provided.Kind regards,
Thank you for your response.However, my concern remains unanswered.The fact that residents can independently check City Power’s communication channels does not remove AFHCO’s responsibility to keep residents informed and to actively escalate the matter with your service provider. We pay AFHCO for our services, and therefore it is unfair to repeatedly refer us to the municipality when our relationship and payments are with AFHCO.
My main concern is simple: we are being charged for services that we are not receiving. I have still not received a clear response as to whether residents will be compensated or credited for periods where these services were unavailable.For example, we experienced approximately two weeks without electricity last month, yet we were still charged for hot water during that period. How is it reasonable for residents to pay the full charge for a service that could not be used?
I also strongly object to the suggestion that my claims are inaccurate. I am fully willing to provide evidence and documentation confirming the ongoing outages and the periods during which we were without electricity.It feels as though the matter is being avoided rather than addressed. My concern is not whether City Power provides updates on its own platforms. My concern is why we continue to be charged for services that are not being provided, and what AFHCO intends to do about this.I therefore request a direct response to this specific issue rather than further information directing residents to City Power’s communication channels.
I look forward to finally receiving a clear answer regarding the charges for services that were not provided.Kind regards,
TM
Tinyiko M's update11 Sept 2026, 10:57
Reviewer Update
Dear AFHCO Team,
Thank you for your response.However, my concern remains unanswered.The fact that residents can independently check City Power’s communication channels does not remove AFHCO’s responsibility to keep residents informed and to actively escalate the matter with your service provider. We pay AFHCO for our services, and therefore it is unfair to repeatedly refer us to the municipality when our relationship and payments are with AFHCO.
My main concern is simple: we are being charged for services that we are not receiving. I have still not received a clear response as to whether residents will be compensated or credited for periods where these services were unavailable.For example, we experienced approximately two weeks without electricity last month, yet we were still charged for hot water during that period. How is it reasonable for residents to pay the full charge for a service that could not be used?
I also strongly object to the suggestion that my claims are inaccurate. I am fully willing to provide evidence and documentation confirming the ongoing outages and the periods during which we were without electricity.It feels as though the matter is being avoided rather than addressed. My concern is not whether City Power provides updates on its own platforms. My concern is why we continue to be charged for services that are not being provided, and what AFHCO intends to do about this.I therefore request a direct response to this specific issue rather than further information directing residents to City Power’s communication channels.
I look forward to finally receiving a clear answer regarding the charges for services that were not provided.Kind regards,
Thank you for your response.However, my concern remains unanswered.The fact that residents can independently check City Power’s communication channels does not remove AFHCO’s responsibility to keep residents informed and to actively escalate the matter with your service provider. We pay AFHCO for our services, and therefore it is unfair to repeatedly refer us to the municipality when our relationship and payments are with AFHCO.
My main concern is simple: we are being charged for services that we are not receiving. I have still not received a clear response as to whether residents will be compensated or credited for periods where these services were unavailable.For example, we experienced approximately two weeks without electricity last month, yet we were still charged for hot water during that period. How is it reasonable for residents to pay the full charge for a service that could not be used?
I also strongly object to the suggestion that my claims are inaccurate. I am fully willing to provide evidence and documentation confirming the ongoing outages and the periods during which we were without electricity.It feels as though the matter is being avoided rather than addressed. My concern is not whether City Power provides updates on its own platforms. My concern is why we continue to be charged for services that are not being provided, and what AFHCO intends to do about this.I therefore request a direct response to this specific issue rather than further information directing residents to City Power’s communication channels.
I look forward to finally receiving a clear answer regarding the charges for services that were not provided.Kind regards,
TM
Tinyiko M's updateReviewer Update
11 Sept 2026, 11:37Dear Tinyiko, As previously explained, AFHCO has acknowledged the ongoing electricity supply challenges and continues to follow City Power’s updates, per attached latest update. We would like to reiterate that where there is no electricity supply, the electricity-dependent ho*****er system cannot operate and therefore no electricity is generated or consumed for the production of hot water during the period of the outage. Consequently, no ho*****er consumption charge is raised for electricity that was not generated or consumed during such periods. City Power continues to issue daily updates regarding outages and restoration efforts through its official communication platforms and social media channels, which residents are encouraged to monitor for the latest information. AFHCO has sufficiently addressed this matter and will continue engaging with the service provider and communicate any confirmed updates when available. Kind regards,
TM
Tinyiko M's update11 Sept 2026, 11:37
Reviewer Update
Dear Tinyiko, As previously explained, AFHCO has acknowledged the ongoing electricity supply challenges and continues to follow City Power’s updates, per attached latest update. We would like to reiterate that where there is no electricity supply, the electricity-dependent ho*****er system cannot operate and therefore no electricity is generated or consumed for the production of hot water during the period of the outage. Consequently, no ho*****er consumption charge is raised for electricity that was not generated or consumed during such periods. City Power continues to issue daily updates regarding outages and restoration efforts through its official communication platforms and social media channels, which residents are encouraged to monitor for the latest information. AFHCO has sufficiently addressed this matter and will continue engaging with the service provider and communicate any confirmed updates when available. Kind regards,
TM
Tinyiko M's updateReviewer Update
11 Sept 2026, 11:38Dear Thank you for your response.However, I would like clarity on why AFHCO considers my claims inaccurate. Can you provide proof that there is currently electricity supply to my flat, or are you simply relying on general City Power updates?You have also stated that no ho*****er consumption charge is raised when there is no electricity supply. Please provide evidence supporting this statement, including how this is reflected on my account. Alternatively, should I go back through my previous invoices to verify whether I was in fact charged during periods when there was no electricity?At this point, I am asking for actual account-specific evidence rather than general explanations about outages.I would also like to understand whether AFHCO is genuinely willing to investigate the specific charges and concerns I have raised, because the repeated responses without providing the requested proof are beginning to feel like I am being sent back and forth rather than receiving a clear resolution.Please provide the relevant evidence and account records so that we can establish the facts.Kind regards,
Tinyiko
Tinyiko
TM
Tinyiko M's update11 Sept 2026, 11:38
Reviewer Update
Dear Thank you for your response.However, I would like clarity on why AFHCO considers my claims inaccurate. Can you provide proof that there is currently electricity supply to my flat, or are you simply relying on general City Power updates?You have also stated that no ho*****er consumption charge is raised when there is no electricity supply. Please provide evidence supporting this statement, including how this is reflected on my account. Alternatively, should I go back through my previous invoices to verify whether I was in fact charged during periods when there was no electricity?At this point, I am asking for actual account-specific evidence rather than general explanations about outages.I would also like to understand whether AFHCO is genuinely willing to investigate the specific charges and concerns I have raised, because the repeated responses without providing the requested proof are beginning to feel like I am being sent back and forth rather than receiving a clear resolution.Please provide the relevant evidence and account records so that we can establish the facts.Kind regards,
Tinyiko
Tinyiko
TM
Tinyiko M's updateReviewer Update
11 Sept 2026, 11:49Dear AFHCO
I acknowledge your response, however, I do not accept AFHCO repeatedly referring me to City Power’s communication channels as though it is my responsibility to obtain updates from the municipality.I pay AFHCO for my accommodation and the services associated with the property. Therefore, where there are ongoing service interruptions affecting the property, I expect AFHCO, as the managing party, to communicate clearly with residents and provide the relevant information regarding the situation.
If AFHCO is aware that there are ongoing electricity supply issues, then my question is simple: what is AFHCO doing about the issue beyond waiting for City Power’s public updates? Are complaints being formally logged and escalated with City Power? Are AFHCO management and the relevant service providers actively following up on the matter? If so, I want that information communicated to me.Please also stop presenting the matter as though my concerns have been "sufficiently addressed" when the actual issue I am raising has not been properly answered.
You have stated that no ho*****er consumption charge is raised where there is no electricity supply. I am therefore asking AFHCO to provide evidence supporting that statement in relation to my account and the periods in question. If AFHCO maintains that no such charges are being raised, that should be straightforward to demonstrate from the relevant invoices, billing records or statements.
I am not going to be redirected to municipal social-media channels whenever I raise a legitimate billing or service concern with the party I actually pay.Please do not play mind games with me or attempt to shift the responsibility back onto me. I am asking for clear answers, evidence and accountability from AFHCO.
I refuse to accept vague responses that simply tell me to monitor City Power's updates while AFHCO considers the matter closed.I expect AFHCO to properly address the questions raised and provide the supporting billing information requested.
Kind regards,
I acknowledge your response, however, I do not accept AFHCO repeatedly referring me to City Power’s communication channels as though it is my responsibility to obtain updates from the municipality.I pay AFHCO for my accommodation and the services associated with the property. Therefore, where there are ongoing service interruptions affecting the property, I expect AFHCO, as the managing party, to communicate clearly with residents and provide the relevant information regarding the situation.
If AFHCO is aware that there are ongoing electricity supply issues, then my question is simple: what is AFHCO doing about the issue beyond waiting for City Power’s public updates? Are complaints being formally logged and escalated with City Power? Are AFHCO management and the relevant service providers actively following up on the matter? If so, I want that information communicated to me.Please also stop presenting the matter as though my concerns have been "sufficiently addressed" when the actual issue I am raising has not been properly answered.
You have stated that no ho*****er consumption charge is raised where there is no electricity supply. I am therefore asking AFHCO to provide evidence supporting that statement in relation to my account and the periods in question. If AFHCO maintains that no such charges are being raised, that should be straightforward to demonstrate from the relevant invoices, billing records or statements.
I am not going to be redirected to municipal social-media channels whenever I raise a legitimate billing or service concern with the party I actually pay.Please do not play mind games with me or attempt to shift the responsibility back onto me. I am asking for clear answers, evidence and accountability from AFHCO.
I refuse to accept vague responses that simply tell me to monitor City Power's updates while AFHCO considers the matter closed.I expect AFHCO to properly address the questions raised and provide the supporting billing information requested.
Kind regards,
TM
Tinyiko M's update11 Sept 2026, 11:49
Reviewer Update
Dear AFHCO
I acknowledge your response, however, I do not accept AFHCO repeatedly referring me to City Power’s communication channels as though it is my responsibility to obtain updates from the municipality.I pay AFHCO for my accommodation and the services associated with the property. Therefore, where there are ongoing service interruptions affecting the property, I expect AFHCO, as the managing party, to communicate clearly with residents and provide the relevant information regarding the situation.
If AFHCO is aware that there are ongoing electricity supply issues, then my question is simple: what is AFHCO doing about the issue beyond waiting for City Power’s public updates? Are complaints being formally logged and escalated with City Power? Are AFHCO management and the relevant service providers actively following up on the matter? If so, I want that information communicated to me.Please also stop presenting the matter as though my concerns have been "sufficiently addressed" when the actual issue I am raising has not been properly answered.
You have stated that no ho*****er consumption charge is raised where there is no electricity supply. I am therefore asking AFHCO to provide evidence supporting that statement in relation to my account and the periods in question. If AFHCO maintains that no such charges are being raised, that should be straightforward to demonstrate from the relevant invoices, billing records or statements.
I am not going to be redirected to municipal social-media channels whenever I raise a legitimate billing or service concern with the party I actually pay.Please do not play mind games with me or attempt to shift the responsibility back onto me. I am asking for clear answers, evidence and accountability from AFHCO.
I refuse to accept vague responses that simply tell me to monitor City Power's updates while AFHCO considers the matter closed.I expect AFHCO to properly address the questions raised and provide the supporting billing information requested.
Kind regards,
I acknowledge your response, however, I do not accept AFHCO repeatedly referring me to City Power’s communication channels as though it is my responsibility to obtain updates from the municipality.I pay AFHCO for my accommodation and the services associated with the property. Therefore, where there are ongoing service interruptions affecting the property, I expect AFHCO, as the managing party, to communicate clearly with residents and provide the relevant information regarding the situation.
If AFHCO is aware that there are ongoing electricity supply issues, then my question is simple: what is AFHCO doing about the issue beyond waiting for City Power’s public updates? Are complaints being formally logged and escalated with City Power? Are AFHCO management and the relevant service providers actively following up on the matter? If so, I want that information communicated to me.Please also stop presenting the matter as though my concerns have been "sufficiently addressed" when the actual issue I am raising has not been properly answered.
You have stated that no ho*****er consumption charge is raised where there is no electricity supply. I am therefore asking AFHCO to provide evidence supporting that statement in relation to my account and the periods in question. If AFHCO maintains that no such charges are being raised, that should be straightforward to demonstrate from the relevant invoices, billing records or statements.
I am not going to be redirected to municipal social-media channels whenever I raise a legitimate billing or service concern with the party I actually pay.Please do not play mind games with me or attempt to shift the responsibility back onto me. I am asking for clear answers, evidence and accountability from AFHCO.
I refuse to accept vague responses that simply tell me to monitor City Power's updates while AFHCO considers the matter closed.I expect AFHCO to properly address the questions raised and provide the supporting billing information requested.
Kind regards,
TM
Tinyiko M's updateReviewer Update
11 Sept 2026, 11:57 And please do not dare ask Hellopeter to remove this review until you have actually proven to me that my claims are inaccurate, as you are alleging. At this point, your responses are coming across as extremely shady.If you are confident that my claims are inaccurate, then prove it.As of 11 September 2026 at 11:54, please provide proof that there is currently electricity supply to my flat. You have repeatedly stated that no ho*****er consumption charges are raised when there is no electricity. Fine — then please provide proof that I was not charged for services I did not receive during the previous month.Once this matter has been properly addressed and you have provided actual evidence to support your claims, we can move on to the next issue: the continued increase in my rental amount while the services provided continue to deteriorate.But let us deal with one issue at a time. I do not want to bombard you with multiple complaints when you are clearly struggling to properly resolve this one.I will be patient with you — but patience does not mean I will simply accept unsupported statements. If you say my claims are inaccurate, prove it.
TM
Tinyiko M's update11 Sept 2026, 11:57
Reviewer Update
And please do not dare ask Hellopeter to remove this review until you have actually proven to me that my claims are inaccurate, as you are alleging. At this point, your responses are coming across as extremely shady.If you are confident that my claims are inaccurate, then prove it.As of 11 September 2026 at 11:54, please provide proof that there is currently electricity supply to my flat. You have repeatedly stated that no ho*****er consumption charges are raised when there is no electricity. Fine — then please provide proof that I was not charged for services I did not receive during the previous month.Once this matter has been properly addressed and you have provided actual evidence to support your claims, we can move on to the next issue: the continued increase in my rental amount while the services provided continue to deteriorate.But let us deal with one issue at a time. I do not want to bombard you with multiple complaints when you are clearly struggling to properly resolve this one.I will be patient with you — but patience does not mean I will simply accept unsupported statements. If you say my claims are inaccurate, prove it.
TM
Tinyiko M's updateReviewer Update
12 Sept 2026, 14:30 Dear AFHCO,It looks like I did get your attention. Thank you for the first update we have actually received from you regarding this matter — to the point that the emails were even printed and shared. I appreciate the movement and communication.However, my request has always been very clear: I asked you to provide proof showing that you have been communicating with residents as you have claimed. I therefore still await that proof.Interestingly, since I raised this issue, we are suddenly receiving emails and updates. Very funny, but okay — as long as there is finally movement from your side. That said, this does not replace my request for the evidence of the communication you previously claimed had already been taking place.Secondly, it appears that some of your communication may be selective.Please see the attached email as an example. This communication was sent to Thubelihle, yet I did not receive it. This raises an obvious question: why are some residents receiving certain communications while others are not?I would like AFHCO to specifically address this email and explain:
- Why was this communication sent to Thubelihle?
- Why did I not receive the same communication?
- Was this communication sent to all affected residents, or only selected residents?
- If it was sent to all affected residents, please provide proof of distribution.
TM
Tinyiko M's update12 Sept 2026, 14:30
Reviewer Update
Dear AFHCO,It looks like I did get your attention. Thank you for the first update we have actually received from you regarding this matter — to the point that the emails were even printed and shared. I appreciate the movement and communication.However, my request has always been very clear: I asked you to provide proof showing that you have been communicating with residents as you have claimed. I therefore still await that proof.Interestingly, since I raised this issue, we are suddenly receiving emails and updates. Very funny, but okay — as long as there is finally movement from your side. That said, this does not replace my request for the evidence of the communication you previously claimed had already been taking place.Secondly, it appears that some of your communication may be selective.Please see the attached email as an example. This communication was sent to Thubelihle, yet I did not receive it. This raises an obvious question: why are some residents receiving certain communications while others are not?I would like AFHCO to specifically address this email and explain:
- Why was this communication sent to Thubelihle?
- Why did I not receive the same communication?
- Was this communication sent to all affected residents, or only selected residents?
- If it was sent to all affected residents, please provide proof of distribution.