1 reviews | Active since May 2016

13 Sept 2016, 19:00

ANC much better than Afhco

<p>I moved in to Afhco building Ilanga in January 2011 I have been paying my rent in time. This Month had unforseen expense I tried to make arrangement to pay R2 300 then will pay balance with coming month rent together. I manage to pay R1 900. Then e-mailed customer service about arragement on the 2nd of this month then I called on the 7th to check if they have received my e-mail since I was not getting respond was told to resend they didn't which I was assisted by Kamogelo. Then I resended to her next day was adviced to send my bank statement which I send it via on-line banking after two days Kamogelo came back said the statement is for July they want new one. I was battling in using on-line banking statement then eventually after 3 days I manage to send the new one. The was no reply for 2 days from Kamogelo then I called again today then spoke with Njabulo who seemed helpful the He advised me I promised to pay R2300 then I paid R1 900. He advice me to pay R400 then they can honour the arrangement which I paid. He later changed said they will still considered it. My flat Is locked I am homeless and I used my last cent. Afhco they have now my R2 300 still homeless I now sleeping in the petrol station. Obvious they don't care it is just one client they can affors to loose but thers s 6 people moved in because of my referral. I will discourage any one who consider moving in to their building till I die. They are arragant more than ANC. </p>

0
Replies (1)
Afhco Property Management
Afhco Property Management's reply15 Sept 2016, 14:09
Official

Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.

Our records indicate that your payment and payment arrangement was late and was also submitted with insufficient documentation.

kindly go through your lease agreement for the process and procedures of rental by the tenant.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Best Regards,