African housing company’s **** show

I have no idea how has managed to stay in business for so long. They have no regard for their clients, I have made countless calls over the past 2-3 months requesting an invoice for rent. The past 2 months I called to get the amount that was due of which I have made payment for, this month I was advised that a sim of 4.9K was due with no breakdown, I didn’t make payment as I had no visual proof of the breakdown. I was advised that the invoice will be sent to the email address registered on their system till date nothing has been received. Now they send their henchmen to lock the apartment and tell me that I have to call their call centre to speak to johannes in credit control. Why should I speak to credit control where as they have failed as a business to keep to their promise of sending the invoice? I’ve encounter numerous problems with this company and I will never advise anyone to rent a property with them. They have zero disregard for the law and their customer services representatives have zero knowledge of their so called rules and regulations. This has left a bitter taste in my mouth! Disgusting service to say the least