Afhco's customer services are the worst!

I have sent 2 emails to afhcocustomerservices enquiring about our monthly statements and the levy charges on them. The second email I sent months after the first one, as a follow up request email as the first one was never responded to. Both of them still have not been responded to and it seems they never will be. Now, this is disgusting customer service honestly. Our statements always have charges that we do not know where they come from (e.g. "Electricity recovery" whereas we use prepaid electricity and never run out of it), so these charges are there every month and we don't even understand what they are about/for. So the emails I've been sending were just requesting for one of their consultants to explain all the charges in the statement for us... But no response. I'm seriously fed up with this now because for all I know we're being ********** with charges we not even liable for. It's Covid time and visiting their offices is a nightmare, but I guess I might just have to do that in order for me to get the answers that I need. Truly disappointed by Afhco's services. Also the current Manager of the Stuttafords building is the worst! I've beeeeen telling him about an issue in my room that is caused by rain but no one has ever came to fix that, I've even given up asking/telling him about it.