VM
Vuyisile M

1 reviews | Active since May 2019

08 May 2019, 20:01

AFHCO - Worst service ever

The nightmare of renting at AFHCO - Africa Housing Company, particularly at South Hills Lifestyle Estate ??? ... where do I start (In summary)

1. Bad service and communication - highly unprofessional and rude 2. No response to customer queries/ issues and if you do get a hold of someone from Head Office (Yes, I can name them) all you get is the runaround. 3. Need something fixed - don't bother sending an email, sms or calling, you will be ignored and by any luck you do get hold of the 'maintenance guy - who's apparently on 24hr standby' he'll tell you he's not coming unless he is sent by his manager, nice (not ? rha) 4. How's this one - having waited for over a month for them to fix something, they tell you "if you can't wait fix it yourself, they have more pressing things". 5. MORE PRESSING THINGS, HOW ABOUT YOU RESOLVE OUR PRESSING THINGS ... no water and if you do have water, the geyser is not working for DAYS (wow), others have sewer issues, uber drivers are refused entry yet food deliveries and school buses roam in and out. 6. If you're lucky, someone will come but drunk (fun on duty) and can't resolve your issues - 'Nope you are not lucky, not today or maybe just not HERE' 7. You notify the of issues when you move in and are they are going to fix them. A month down the line they haven't done that and they tell you that you are now liable for the costs to fix those issues.

Rhaa

0
Replies (5)
Afhco Property Management
Afhco Property Management's reply09 May 2019, 07:39
Official
 Dear Vuyisile,   Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Your query/request has been escalated to the portfolio and area managers of your building for further assistance and is receiving highest and urgent attention, we will give you feed back within 7 working days.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards , 
Afhco Property Management
Afhco Property Management's reply20 May 2019, 15:15
Official
Dear Vuyisile,   Following our previous communication.  We confirm all maintenance issues should be resolved by the end of June.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards , 
Afhco Property Management
Afhco Property Management's reply20 May 2019, 15:17
Official
Dear Vuyisile,   Following our previous communication. 
We confirm all maintenance issues should be resolved by end of June 2019. 

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards , 
VM
Vuyisile M's update28 Jun 2019, 09:35
Reviewer Update
For 5 days today I am without hot water and Pieter and Peter do not answer my calls. The EAAB was informed that I would be given the remote/meter pad, for loading prepaid unit, a while ago but I still do not have it.
There is light at the end of the tunnel, today I submitted my lease cancellation notice and I can't wait to move out of this hellhole. I would NEVER recommend this place or any other place managed by AFHCO to anyone. Now I just hope my exit will be smooth, hopefully you can do something right.

Baleka ngenyawo zombili!
Afhco Property Management
Afhco Property Management's reply28 Jun 2019, 10:01
Official
 Dear Vuyisile,   Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Your query/request has been escalated re-escalated to the portfolio and area managers of your building for further assistance and is receiving highest and urgent attention, we will give you feed back within 48 working hours.  Should you need any further assistance or require any additional information, do not hesitate to contact us.

Kind Regards ,