jC
jacqualine C
1 reviews | Active since Mar 2013
10 Dec 2025, 11:48
Afhco Signed Lease with *****ulent Documents and Refuses to Clear My Name
I am extremely disappointed with Afhco . They signed a lease agreement using *****ulent documents without properly verifying the authenticity. As a result, my name has been wrongly associated with this lease. Despite numerous attempts to resolve this matter and clear my name, Afhco has shown no willingness to take responsibility or correct their mistake. This has caused serious reputational damage and unnecessary stress for me.
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Replies (4)
Afhco Property Management's replyOfficial
10 Dec 2025, 14:22Hi Jacqualine, Thank you for bringing this matter to our attention. To enable us to investigate this issue thoroughly, please forward all relevant details to ***, quoting case reference number: ***. Kindly include supporting information such as your ID number, contact details, and the address or building name related to the query. We understand the seriousness of the concerns raised and remain committed to assisting you in resolving this matter. Thank you.
Afhco Property Management's reply10 Dec 2025, 14:22
Official
Hi Jacqualine, Thank you for bringing this matter to our attention. To enable us to investigate this issue thoroughly, please forward all relevant details to ***, quoting case reference number: ***. Kindly include supporting information such as your ID number, contact details, and the address or building name related to the query. We understand the seriousness of the concerns raised and remain committed to assisting you in resolving this matter. Thank you.
jC
jacqualine C's updateReviewer Update
10 Dec 2025, 14:49Can I please have contact details of a professional person who work with ***** to investigate this matter, I have been liaising with your customer support and they are not assisting.
jC
jacqualine C's update10 Dec 2025, 14:49
Reviewer Update
Can I please have contact details of a professional person who work with ***** to investigate this matter, I have been liaising with your customer support and they are not assisting.
Afhco Property Management's replyOfficial
10 Dec 2025, 14:58Please forward to *** attention :Letting Residential Manager.
Afhco Property Management's reply10 Dec 2025, 14:58
Official
Please forward to *** attention :Letting Residential Manager.
Afhco Property Management's replyOfficial
11 Dec 2025, 16:20Hi Jacqualine, We refer to your previous discussion with our Letting Manager and confirm that, based on our records, this is not a ********** account. Our investigation established that the application and supporting documentation were completed with the applicant’s consent. Additionally, the identification was certified in our office, in the presence of the applicant, using the original document, in accordance with our standard security procedures for third-party applications. Based on all evidence reviewed, we confirm that the investigation has been finalised and the matter was conclusively resolved on 12 April 2025. The same communication issued on that date has been re-sent to your email address for your reference. Kind Regards
Afhco Property Management's reply11 Dec 2025, 16:20
Official
Hi Jacqualine, We refer to your previous discussion with our Letting Manager and confirm that, based on our records, this is not a ********** account. Our investigation established that the application and supporting documentation were completed with the applicant’s consent. Additionally, the identification was certified in our office, in the presence of the applicant, using the original document, in accordance with our standard security procedures for third-party applications. Based on all evidence reviewed, we confirm that the investigation has been finalised and the matter was conclusively resolved on 12 April 2025. The same communication issued on that date has been re-sent to your email address for your reference. Kind Regards