SM
Sisa M
1 reviews | Active since Aug 2012
06 Aug 2020, 10:00
AFHCO REFUSING WITH MY DEPOSIT
I MOVED OUT AT ILANGA HOUSE ON THE 30TH OF JUNE, I WAS STAYING AT UNIT 104, I CALLED YOUR CUSTOMER DEPARTMENT ABOUT MY DEPOSIT AND I WAS TOLD THAT IT WILL BE PAID LATEST FRIDAY, I CALL AGAIN AND IM TOLD THAT I DID NOT SEND A CANCELLATION NOTICE AND MY DEPOSIT WILL BE FORFEITED!!!! THE NERVE TO ACTUALLY TELL ME THAT IM NOT GOING TO GET MY DEPOSIT, YOU GUYS YOU SHOULD BE ASHAMED OF YOURSELVES. I NEED MY DEPOSIT AND IM NOT GOING TO BACK OFF UNTIL YOU PAY ME, I HAVE YOUR AUTOMATED RESPONSE SHOWING THAT YOU RECEIVED MY CANCELLATION NOTICE. YOU CANT GO AROUND ASKING PEOPLE TO PAY DEPOSITS AND THEN WHEN WE WANT OUR MONEY YOU TELL US USELESS STORIES, THATS MY MONEY THAT IM REQUESTING AND I WILL NOT BE TOLD OTHERWISE
Helpful (0)
Replies (17)0
Replies (17)
Afhco Property Management's replyOfficial
06 Aug 2020, 13:26Dear Sisa,
Thank you for bringing your query to our attention.
Following your telephonic communication with one of customer services agents, please email us your notice to cancel lease agreement form so that we are able to urgently assist you.
Kind Regards,
Thank you for bringing your query to our attention.
Following your telephonic communication with one of customer services agents, please email us your notice to cancel lease agreement form so that we are able to urgently assist you.
Kind Regards,
Afhco Property Management's reply06 Aug 2020, 13:26
Official
Dear Sisa,
Thank you for bringing your query to our attention.
Following your telephonic communication with one of customer services agents, please email us your notice to cancel lease agreement form so that we are able to urgently assist you.
Kind Regards,
Thank you for bringing your query to our attention.
Following your telephonic communication with one of customer services agents, please email us your notice to cancel lease agreement form so that we are able to urgently assist you.
Kind Regards,
SM
Sisa M's updateReviewer Update
07 Aug 2020, 11:42i have forwarded the cancellation that i long sent you, can i have feedback now regarding my deposit
SM
Sisa M's update07 Aug 2020, 11:42
Reviewer Update
i have forwarded the cancellation that i long sent you, can i have feedback now regarding my deposit
Afhco Property Management's replyOfficial
07 Aug 2020, 12:36Your email has no attachment.
Please forward the actual notice form for further and urgent assistance.
Kind Regards,
Please forward the actual notice form for further and urgent assistance.
Kind Regards,
Afhco Property Management's reply07 Aug 2020, 12:36
Official
Your email has no attachment.
Please forward the actual notice form for further and urgent assistance.
Kind Regards,
Please forward the actual notice form for further and urgent assistance.
Kind Regards,
SM
Sisa M's updateReviewer Update
10 Aug 2020, 11:32Can you confirm if you have received my cancellation notice as yet?
SM
Sisa M's update10 Aug 2020, 11:32
Reviewer Update
Can you confirm if you have received my cancellation notice as yet?
Afhco Property Management's replyOfficial
11 Aug 2020, 10:57We confirm receipt of your notice to cancel lease agreement and we apologise for the delay due to a combination of technical and lockdown related matters.
Your refund has been processed and will be paid by the end of this week.
Kind Regards,
Your refund has been processed and will be paid by the end of this week.
Kind Regards,
Afhco Property Management's reply11 Aug 2020, 10:57
Official
We confirm receipt of your notice to cancel lease agreement and we apologise for the delay due to a combination of technical and lockdown related matters.
Your refund has been processed and will be paid by the end of this week.
Kind Regards,
Your refund has been processed and will be paid by the end of this week.
Kind Regards,
SM
Sisa M's updateReviewer Update
12 Aug 2020, 10:59Thank you i will be waiting
SM
Sisa M's update12 Aug 2020, 10:59
Reviewer Update
Thank you i will be waiting
SM
Sisa M's updateReviewer Update
14 Aug 2020, 09:20Can you please confirm if you received the stamped bank statement as you requested yesterday, and that i will receive my deposit by the end of the week as you had earlier mentioned. Seeing that today is Friday and its the last day of the week
SM
Sisa M's update14 Aug 2020, 09:20
Reviewer Update
Can you please confirm if you received the stamped bank statement as you requested yesterday, and that i will receive my deposit by the end of the week as you had earlier mentioned. Seeing that today is Friday and its the last day of the week
Afhco Property Management's replyOfficial
14 Aug 2020, 11:13As per our email conversation, you are also required to provide us with an affidavit from the lease holder, confirming that the funds can be paid into your bank account.
Afhco Property Management's reply14 Aug 2020, 11:13
Official
As per our email conversation, you are also required to provide us with an affidavit from the lease holder, confirming that the funds can be paid into your bank account.
SM
Sisa M's updateReviewer Update
14 Aug 2020, 11:46No worries will send you the leases' holder stamped bank statement
SM
Sisa M's update14 Aug 2020, 11:46
Reviewer Update
No worries will send you the leases' holder stamped bank statement
Afhco Property Management's replyOfficial
14 Aug 2020, 12:57Duly noted.
Afhco Property Management's reply14 Aug 2020, 12:57
Official
Duly noted.
SM
Sisa M's updateReviewer Update
17 Aug 2020, 11:43Kindly confirm if you have receivec the bank statement for the lease holder and advise when deposit will be paid.
SM
Sisa M's update17 Aug 2020, 11:43
Reviewer Update
Kindly confirm if you have receivec the bank statement for the lease holder and advise when deposit will be paid.
Afhco Property Management's replyOfficial
17 Aug 2020, 18:08As per our email communication, we confirm receipt of the lease holder's proof of bank details. The deposit refund should be paid by the end of this week.
Afhco Property Management's reply17 Aug 2020, 18:08
Official
As per our email communication, we confirm receipt of the lease holder's proof of bank details. The deposit refund should be paid by the end of this week.
SM
Sisa M's updateReviewer Update
17 Aug 2020, 18:42I thought the payment was already processed and was only waiting for the bank details to be deposited. Its really such a mission for one to get their deposit from you. But i have all the time i will wait and will keep on reminding you.
SM
Sisa M's update17 Aug 2020, 18:42
Reviewer Update
I thought the payment was already processed and was only waiting for the bank details to be deposited. Its really such a mission for one to get their deposit from you. But i have all the time i will wait and will keep on reminding you.
Afhco Property Management's replyOfficial
18 Aug 2020, 09:27The deposit refund should be paid by the end of this week.
Kind Regards,
Kind Regards,
Afhco Property Management's reply18 Aug 2020, 09:27
Official
The deposit refund should be paid by the end of this week.
Kind Regards,
Kind Regards,
SM
Sisa M's updateReviewer Update
19 Aug 2020, 10:19Has my deposit been transferred yet?
SM
Sisa M's update19 Aug 2020, 10:19
Reviewer Update
Has my deposit been transferred yet?
Afhco Property Management's replyOfficial
19 Aug 2020, 10:40The deposit refund should be paid into the lease holder's account by the end of this week.
Kind Regards,
Kind Regards,
Afhco Property Management's reply19 Aug 2020, 10:40
Official
The deposit refund should be paid into the lease holder's account by the end of this week.
Kind Regards,
Kind Regards,
SM
Sisa M's updateReviewer Update
21 Aug 2020, 08:24Finally got my deposit. Its high time you check yourselves guys regarding people's deposit, every complaint here is about tenants struggling to get their deposits. This is actually damaging your reputation, you can do better.????
SM
Sisa M's update21 Aug 2020, 08:24
Reviewer Update
Finally got my deposit. Its high time you check yourselves guys regarding people's deposit, every complaint here is about tenants struggling to get their deposits. This is actually damaging your reputation, you can do better.????