SN
Shudufhadzo N

1 reviews | Active since Jul 2019

26 Jul 2019, 12:41

Afhco really disappointing me!!!!

I am very disappointed with the service at Afhco, I moved in to Afhco into Impilo house in February and was told that the normal rent is for a bachelor is 3450. The company that I work for has a relationship with Afhco in which I'm supposed to get 10% off my monthly rent. When signing the lease agreement I did inform the consultant about the discount and he even went into manager's office to have that signed for. I have been getting charged the full amount since February without my discount. Which means I have been paying R345 extra for the past 6 months which is R2070.00 to date which I'm being owed. Next month is my 7th month here which means I qualify for a 25% discount on my rent, I just received a statement for August and I'm being charged the full amount. When I went to the office I was told that I was charged in full because my account had R93 Rands overdue. I mean this the same people who owe me R2070.00...I just want my discount to be app****, and my account to be credited... And the R93 I don't owe that because you owe me R2070... Please get this fixed ASAP....on the 1stbwill be moving out of its still not sorted by then and as I have paid for the upcoming month too I will want a full refund, and the money that I'm owed.

0
Replies (5)
Afhco Property Management
Afhco Property Management's reply26 Jul 2019, 13:21
Official
 Dear Shudu,
 Thank you for your inquiry. We, at Afhco value your communication and take pride in attending to your request as speedily as possible. 
 The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback as soon as possible. 
 Should you need any further assistance or require any additional information, do not hesitate to contact us telephonically on ***  Regards, 
Afhco Property Management
Afhco Property Management's reply29 Jul 2019, 12:13
Official
 Dear Shudu, We confirm that your account was adjusted accordingly. 
 The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback as soon as possible. 
 Should you need any further assistance or require any additional information, do not hesitate to contact our customer care call centre line.  Regards, 
Afhco Property Management
Afhco Property Management's reply29 Jul 2019, 13:11
Official
 Dear Shudu, We confirm that your account was adjusted accordingly. 
 Should you need any further assistance or require any additional information, do not hesitate to contact our customer care call centre line.  Regards, 
 
SN
Shudufhadzo N's update29 Jul 2019, 13:17
Reviewer Update
Thank you very much, I did receive feedback, and confirmation that my account was adjusted accordingly. I'm happy with the prompt response.
Afhco Property Management
Afhco Property Management's reply29 Jul 2019, 13:40
Official
 Dear Shudu,  Thank you for your kind words.  We are committed to providing you, our loyal tenant, with good quality, well managed and affordable flats in a secure environment so that you and your associates can grow and enjoy an exceptional standard of living. We also strive to maintain a good relationship with you as well as all our service providers.  We continue to welcome any feedback and suggestions you may have, and appreciate very much your continuous communication.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Regards,