Afhco Property management's unprofessional and terrible service to tenants

I was a tenant at one of the buildings managed by Afhco Property management. The service we received was very unprofessional and they did not attend to our requests. Our lease ended on the 31 January 2020 and a month later we still have not received our deposit.

We have called endlessly only to be placed on hold and have the phone hung up on our ear, no one communicated with us concerning any delays and our matter was not assigned to anyone. They have thus not taken any initiative to communicate to us to have our deposit paid back to us.

When we called again we were asked to submit affidavits which we did and we did not hear from them again until we called for the 7th time and were told that they did not meet the payment deadline due to system errors (which were not communicated). Someone needs to be held accountable for this, I truly regret ever working with them, their service and treatment of tenants is poor and unacceptable.