Afhco is the next level of inconsistence!!!

Hi, Atkinson House unit 626

********** service would be an understatement. Afhco is incapable of assiting any sort of help. Their incompetence has affecting my credit record and has cost me and my roomate alot of money, from the constant calling to stop business and work to attend to issues which are STILL NOT RESOLVED.

It's one thing to have customers service not resolve your issue, its another when a whole regional manager by the name of Pearl, to decide not to help, not to reply to any emails and to still have the audacity to hang up the phone on you soley because she is incapable of dealing with angry customers.

Our 2019 December rent was paid and not captured, my roommate went to the offices ealry this year to physically show proof of payment even after that IT WAS STILL NOT CAPTURED as a result my account was handed over to debt collectors (for something that Afhco had countlessly failed to do) of which I explained the situation and sent them the POP via whatsapp. Two weeks I called called and my room mate went to the offices THE PAYMENT WAS STILL NOT CAPTURED. I've called in today and requested for the payment to be captured (this is almost a year of requesting for the most basic thing!)

Then comes an issue of the care taker claiming that there was maintenance which took place when we moved out, of which we know nothing of as the unit was still in a good condition. The care taker then submitted the check out form without us signing to verity the condition of the unit. We've literally chased after Afhco to retrieve the form, so we can see this mysterious "maintenance" which took place without our knowledge.

Months later, I am still waiting for the check out form and the December rent to be captured. I haven't received my deposit back as it was apparently used towards this "maintenance" that we know NOTHING OFF!!! Debtors collectors are up my ass and my credit record remains affected due to this. We have no one else to help, the regional manager Pearl couldn't be bothered down to their customer services. This entire situation is just disgusting!