AFHCO is pathetic!

I am writing this mail not just on my behalf, but on behalf of future business clients, partners, service providers and all relevant stakeholders that you provide service, and any other products you BOTH offer.

I have been a tenant at the aforementioned building for 6 years, moved in during the time where the building was under Urban Real Estate, service has deteriorated astonishingly, below any possibily of even rating your service ( for tenants )

We are currently faced with a crisis which has been a burning issue for the past month and it has not been attended, particularly because WE DO NOT HAVE A CARETAKER AT OUR DISPPOSAL, and our hope is security guards, which I must admit, they try their level best to assist with after-hour incidents / obstacles we face on a daily / weekly / monthly basis ( Especially Shadrack )

• We currently bathe with cold water it has been going on for over a month now. • We intermittently have short circuits, which trips our appliances ( God knows why ) and when that happens we have no one to assist us ( except the very same security guards I have mentioned ), I always fail to get a logic of a caretaker who does not reside with his tenants. This needs a thorough investigation in every single unit on the cause and get that eradicated for everyone’s convenience • We have reported many faults, one that speaks to me directly is that since it’s a vintage building, there are leaks and I had an incident ( 2018 ) where the tenant above me ran a tub while there were water cuts, the tub filled up later on while she was not around, resulted in water dripping from above into my appliances, I bet you this will happen in future, and again nothing will be done about sorting leaks and cracks of the building.

My parting shot: I will never recommend AFHCO to any business partner or associate from such awful, terrible and carefree service you provide to your clients ( tenants )

Its terrible and lacks empathy, customer service and as a results, it oozes bad customer experience, beginning of August I am filling your precious forms so I can vacate the premises infinitely for a better service with other competitors…