KM
Karabo M

1 reviews | Active since Aug 2012

22 Aug 2015, 10:21

AFHCO IS AT IT AGAIN WITH POOR SERVICE

I MOVED OUT FROM A 1 BEDROOM FLAT TO A BACHELOR AFTER I HAD PROBLEMS WITH THE ELECTRICITY METER FOR ABOUT 8 MONTHS AND IT WAS FIXED ONLY AFTER THOSE MONTHS.I PAID A DEPOSIT OF R5000 BUT WHEN I MOVED TO THE OTHER UNIT THEN THE DEPOSIT WAS NOW R4000 AND NO ONE COULD EXPLAIN WHERE THE R1000 HAS GONE TO.I HAVE NOW MOVED OUT OF THE BUILDING AND WAS WAITING TO BE REFUNDED MY DEPOSIT WITHIN 7 DAYS AS STATED BUT NO LUCK.I THEN STARTED CALLING AND EMAILING BUT DID NOT GET ANY HELP.I SPOKE TO LUCY WHO PUT ME ON HOLD FOR ABOUT 7 MINUTES THEN THE CALL WAS DROPPED.I GOT A REPRESENTATIVE TO CALL,THEN AND AMOUNT OF R1624.19 WAS DEPOSITED ON THE 20/08/2015,THE DIFFERENCE WILL BE USED TO PAINT THE WALLS BUT THE PREVIOUS SNAG LIST CONFIRMS THAT THE WALLS WERE DIRTY WHEN I MOVED IN AND MUCH CLEANER WHEN I MOVED OUT.I HAVE EMAILS TO PROVE THAT I REQUESTED PAINTINGS TO BE DONE IN THAT UNIT BUT NO ONE ATTENDED TO IT.WHAT AM I BEING CHARGED FOR IF THE FLAT IS IN THE SAME CONDITION THAT IT WAS WHEN I MOVED IN.I WANT MY FULL DEPOSIT BACK AND I TIRED OF ALWAYS HAVING TO FOLLOW YOU AROUND WHEN YOU NEED TO DO YOUR THINGS PROPERLY.IM GLAD I FINALLY MOVED OUT AND WOULDNT ADVISED PEOPLE TO STAY AT AFHCO PERIOD.

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Replies (1)
Afhco Property Management
Afhco Property Management's reply22 Aug 2015, 10:51
Official
Hello Mahlatjik,

Dear Karabo

Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
We confirm that your call was received and you were assisted by Lucy whom you had requested to forward you the documentation to be sent to you via your e-mail address:*** and we confirm that your request attended to and the requested documents were indeed e-mailed to you @16:18 21/08/2015.

Your painting charges dispute has been escalated to the area manager of your building and willll contact you with feedback.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

If you do not get any feedback after 7 working days, please contact us quoting your reference number : 85924

Kind Regards