1 reviews | Active since Jun 2018
Afhco Frank & Hirsch with rats and withholding my Deposit!
I stayed in 506 Frank & Hirsch from 1 March, paid my deposit & rent in full & within a month there were rats in the apartment.
I wrote a request for maintenance & the rat issue was not attended to. I had to buy rat Poisson, mind you the anxiety of coming across rats while I am terrified of them & pregnant is not good for my health. I had to bath at a friend's place if I see a rat in the bathroom because I was strongly afraid of them. Constantly living on edge and waking up in the middle of the night to dust my bed because I thought I felt something move.
I finally put in 35 days notice in April to move out on May 31st. One week before month end of May they put in 4 boxes of pest control Poisson, no evaluation on whether this will not affect me or my unborn baby. The boxes trapped 2 rats and they indicated that they have no permanent solution to get rid of the rats yet. Which meant that I would have to live under those conditions God knows until when.
I have been now told that I will not be recieving my deposit because I left before the lease ended. My lease did not come with an agreement that says I will be constantly ****ing & living with rats & I definitely did not leave based on my own terms. I left because they could not pest control their rats and therefore I am entitled to my deposit!
Afhco is ripping people off! And then they expect us to reffer people or return to their buildings. I move mountains to get my money because when they demand theirs, they make no apologies but when it's time to cough it up there are stories. I was respectful enough to stay 1 month of torture and paid my full rent to ensure that I serve my notice and now they don't want to pay!
Dear Mandiphiwe
Thank you for your continued communication and patience,
After careful consideration and in view of your request to cancel the agreement before the end of the Initial Period (12 months period of the lease) thus breaching or not complying with the terms and conditions of your lease agreement; we are entitled over and above any rights in law to charge you a reasonable penalty.
For ease of reference, see below clause as per lease agreement clause 31.2
If the tenant cancels the Lease agreement with the Landlord before the end of the initial period, the Tenant agrees that the Landlord will be entitled to charge the Tenant a reasonable penalty.
We are also within our rights to charge a reasonable percentage on the remaining period of the contract (which always works out higher than a deposit) but we do not as we comply and always want to be as even-handed as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***.
Kind Regards
Dear Mandiphiwe
Thank you for your continued communication and patience,
After careful consideration and in view of your request to cancel the agreement before the end of the Initial Period (12 months period of the lease) thus breaching or not complying with the terms and conditions of your lease agreement; we are entitled over and above any rights in law to charge you a reasonable penalty.
For ease of reference, see below clause as per lease agreement clause 31.2
If the tenant cancels the Lease agreement with the Landlord before the end of the initial period, the Tenant agrees that the Landlord will be entitled to charge the Tenant a reasonable penalty.
We are also within our rights to charge a reasonable percentage on the remaining period of the contract (which always works out higher than a deposit) but we do not as we comply and always want to be as even-handed as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***.
Kind Regards
Dear Mandiphiwe,
Thank you for your continued communication.
The (Building Manager) confirms that there was no complaint raised on the issue and no previous stage did he receive same from you.
We confirm as correct all information previously communicated that a deposit penalty app**** due to cancelling the notice before the end of the initial period.
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Dear Mandiphiwe,
Thank you for your continued communication.
The (Building Manager) confirms that there was no complaint raised on the issue and no previous stage did he receive same from you.
We confirm as correct all information previously communicated that a deposit penalty app**** due to cancelling the notice before the end of the initial period.
Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Dear Mandiphiwe,
The building manager confirms that he only find out about the issue when you gave notice to move out.
Kindly forward the recording to our *** e-mail address.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** telephonically on ***.
Kind Regards
Dear Mandiphiwe,
The building manager confirms that he only find out about the issue when you gave notice to move out.
Kindly forward the recording to our *** e-mail address.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** telephonically on ***.
Kind Regards
Dear Mandiphiwe,
As per our telecommunication,
The recording has been received and we will get back to you with feed back within 24 working hours.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** telephonically on ***.
Kind Regards
Dear Mandiphiwe,
As per our telecommunication,
The recording has been received and we will get back to you with feed back within 24 working hours.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** telephonically on ***.
Kind Regards
Dear Mandiphiwe,
As per our telecommunication,
The recording has been received and we will get back to you with feed back within 24 working hours.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** telephonically on ***.
Kind Regards
Dear Mandiphiwe,
As per our telecommunication,
The recording has been received and we will get back to you with feed back within 24 working hours.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** telephonically on ***.
Kind Regards