afhco dont care about Tenants queries

Khanyi the sales agent, Khaya Mono building caretaker, afhco customer service call centre, maintenance manager and Tlokotsi Taule customer service manager all of them have something in common they are *********** *****. Afhco claims to value communication and take pride in attending to and resolving tenants queries as speedily as possible. That a big fat lie.

I was elayed to move into my flat which I have paid for because your stuff is ***********. I was supposed to move in on 1st of this month to flat number F307 which I choose and seen. The following day when I came I was told the flat I choose is taken I must move to flat F306. Cool I did not issues with that. On the 3rd of the month when I went to clean the flat I found out that the butler door does not lock. I made the sales lady Khanyi aware she said she will tell the caretaker Khaya to fix it. I called Khanyi after 2 days she said it was fixed. To my surprise when I went there it was not fixed. Then Khanyi promised to move me to another flat I should go pick up keys from Khaya. When I went there Khaya said he does not have the keys he doesn’t know what Khanyi is talking. I called Khanyi waiting outside with my furniture around 10 in the morning she at the mall I must wait till 2 o'clock. Mind you Khaya left me there saying he doesn’t work Sundays. I left because I was upset because of the service. I only receive Khanyi calls at 4h17 in the afternoon. Yesterday I came again with my furniture moved in to that flat because we had an agreement with Khaya that the door will be fixed. After moving my furniture it rained to my shock my flat was leaking. Water came in through the ceiling in the small bedroom and the kitchen. The problem is that in the kitchen is coming and going inside the main switch. As I am speaking to you the is no lights on the flat because water affected the main switch. I have called customer service 3 times today I explain my story the I was transfer to a person who doesn’t answer his phone.

On the 14th I spoke to Tlokotsi Taule customer on the phone and via email he said it will be solved but no they went to do a lousy job on my stove now the stove is dangerous and when it rain I am scared of water going to my main switch

On the 24 I spoke to Khaya and advise him about the fact the is no signal in my flat he said he called people to come and fix it. Four(Yesterday) days later I called customer service to help they told me technicians are on the way to fix it and guess what they never showed up. I am paying DSTV but cant watch it because of AFHCO

I am disappointed with the level of service I am getting from you AFHCO employees