AFCHO RENTALS

After paying all the deposit, lease fee and rentals they told me that the room i chose is not the one for the amount i paid. That time they are the ones who sent me pictures and prices for the room. We went to view the place and they didn’t say anything about the price being higher than the other. Now this other agent by the name of Bakang is telling me that refund will take 21 days? How when they are the ones at fault. He doesn’t even acknowledge that he made a mistake or anything. He says i went to view the wrong room. Such poor service