AFCHO PROPERTY MANAGEMENT HAS NO RESPECT TO THEIR TENANTS ,HORRIBLE EXPERIENCE IN MY ENTIRE LIFE,YOU SHOULD BE ASHAMED .

i am a tenant in one of AFCHO buildings in Johannesburg ,been staying there for a year ,on the 18th march when I came back from home I found my electricity cut off when I called he building manager he rudely rep**** that the reason my electricity is cut off it is because I owe rent I responded to him that I have never missed any payments which that is why I'm getting a 5% discount for paying early .

he still insisted that I owe the rent and he was given a list from their financial offices to cut off my electricity ,he said I must sent him my proof of payment then he will see if he can switch bakon my lights ,I forwarded my proofsbut still my lights were not back on ,on the next(Saturday) day I ha to go to work in the morning my lights were still not back ,I had to bath with cold water ,the guy never came back to me for feedback . on Sunday the 20th I sent an email to AFCHO customer service and they only rep**** on the 22nd stating that my matter has been escalated I waited for someone to atleastcall me back but no luck . i couldn't go to their offices as I was at work and i couldn't ask for time off because i had requested time off the past week to resolve family issues i then called the office on the 23rd to find out what was going on but i was told that my lights will be back in the afternoon to my surprise when i came back from work late still there was no lights .on the 25th i had to be late for work to go see the credit office at Afcho when i get there i was told he is not available .

the lady who assisted me print ou some statement that he couldn't understand her self ,the statement was actually not making sense because they combined the billing for February and march i do not know how because the billing statements that i got from them for both February an march were not corresponding with the statement that she had,

then she told me that there was an error with their system and promised me that she will call my building manager to switch my light back because it was their fault

i was very disappointed at them the treatment that they gave me,i mean i had thrown away all my left grocery that was in the fridge because all the meat and veggies were off,i had to bath with cold water for 8 days ,i had to go work with crease clothing and the only thing she said its to apologies for their fault,while i stayed with no food to eat and i told her all that but still when i came back from work there were no lights and at the time no 1 is trying at least to communicate with me ,they have my contacts ,my email that they use to send me monthly billing. on the 25th i called again and ask to speak the general manager or some superior again as soon as i quote my address and the problem they just said he is not available.

on the 26th morning before i went to work i pass by their offices to ask what its happening , because now this was becoming personal,again they said the credit manager is not around I was in tears i told the lady that their treatment and service is very bad as don't don't have respect for humankind then I left because i didn't know where to report this kind of horrible service ,my food was waisted,i didn't have money to buy another grocery,i had to wait until i get paid and that just didn't care .only on Saturday when i came back from work my lights were back on after i had sso much suffered they just they are sorry it was their fault ,if someone out there can read my review and assist me with demanding a rembracement for my suffering or 20% off my next month rents from AFCHO