LM
Lufuno M

1 reviews | Active since Aug 2020

30 Aug 2020, 06:16

Afcho Property Management and their poor customer service.

If you are looking for apartments anywhere DO NOT ever consider using Afcho. I moved in to Afhco-Hayani on the 26th of March 2020,a day of the lockdown. It is a one bedroom loft,When we moved in that day ,a lot was wrong in the unit, even the building manager confirmed we weren't supposed to be moved there because the unit maintenance. The Loft was and is still a mess ,The water licking and is now costing me.The units that were halfly replaced a month ago .2 months ago my bill comes back with my water amounting to +R700 which was the first and never expected because we hardly use water and our clothes are done at a laundry .I logged a call with Afhco which was NEVER attended to. Called their office and spoke to a lady named Nosipho who promised they will return in 7 days which they never did. I went to their offices ,was referred to billing and the same lady I spoke to over the phone was the same lady seated there claiming she could help. I spoke to her on a Thursday and she told me she awaits response from water utility department and that communication will be sent. The only communication I ever receive from Afhco is a bill .Coming to the loft ,they have been sending people to measure the loft for the past two months now and nothing is done Afhco does not care about it's tenants. They don't take their tenants serious ,all they care about is money .As long as they are getting the money,they are happy.

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Replies (1)
Afhco Property Management
Afhco Property Management's reply31 Aug 2020, 21:19
Official
Dear Lufuno M,

We do apologise for the delay but please provide us with your unit so that we can urgently assist.

Kind Regards