KP
Kgaogelo P

1 reviews | Active since Jul 2019

18 Jul 2019, 09:13

Afcho property and ***** customers

<p>I am not happy at all with the running of afcho property and them trying to s*** me out of money. I lived there for a year and moved out without serving notice because I wasn't happy with them and because of that , I didn't take my deposit back but I alerted them . A few months later they call and say I owe them money for moving out too early, when I told them about the deposit they changed the story and said no but they had to repaint and fix stuff. No one let me know. While we were going back and forth , they then said the deposit money was paid out and this was just a penalty for late rent payments , when I asked them to provide proof of payment , they changed the story again. I refuse to pay money that I don't understand.</p>

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Replies (17)
Afhco Property Management
Afhco Property Management's reply18 Jul 2019, 09:47
Official
 Dear Kgaogelo,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Your query is being urgently attended to and we will contact you with feedback before close of business today.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.   Kind Regards 
KP
Kgaogelo P's update18 Jul 2019, 15:30
Reviewer Update
It is completely ********* the treatment I recieved. And now to owe you 3000+ is ridiculous particularly because I didn't give you any issues while I was living there. Reef acres 148
Afhco Property Management
Afhco Property Management's reply18 Jul 2019, 16:02
Official
 Dear Kgaogelo  Our previous communication refers.  Our records indicate that upon moving out,  there were paintings and cupboard repairs of unit  to be done.  Furthermore, there were account charges recoveries.  For ease of reference, snag move in and out including breakdown of the above is available on request at our customer services department or telephonically on *** ***.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
KP
Kgaogelo P's update23 Jul 2019, 14:58
Reviewer Update
Still waiting for your agent to get back to me
Afhco Property Management
Afhco Property Management's reply23 Jul 2019, 15:22
Official
 Kindly see below from our agent sent  Monday, July 22, 2019 5:02 PM.  

Sent: Monday, July 22, 2019 5:02 PM
To: '***' <***>
Subject: kgaogelo reef acres 148  Dear Kgaugelo  Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.   Kindly note that I am waiting for your file from the filling department, once received I will then send to you.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards  
KP
Kgaogelo P's update24 Jul 2019, 13:18
Reviewer Update
I'm still waiting for your a response ... It can't take this long to find a file especially if it's something I've been complaining about for a week. We are not being taken seriously here. Like I said if this isn't resolved, I will escalate and expose this company... You really are cheats
Afhco Property Management
Afhco Property Management's reply24 Jul 2019, 13:39
Official
 Dear Kgaugelo  We confirm as correct all information previously communicated that the requested documents  will be forwarded to you by our customer care consultant once received.  Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.      Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
KP
Kgaogelo P's update24 Jul 2019, 17:28
Reviewer Update
Howvhasv
KP
Kgaogelo P's update24 Jul 2019, 17:29
Reviewer Update
How has it been resolved if I haven't recieved anything from you? How does that make sense?
Afhco Property Management
Afhco Property Management's reply25 Jul 2019, 08:07
Official
  Dear Kgaugelo  We confirm as correct all information previously communicated that the requested documents  will be forwarded to you by our customer care consultant once received.  Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.      Should you need any further assistance or require any additional information, do not hesitate to contact us 

Kind Regards 
KP
Kgaogelo P's update26 Jul 2019, 14:04
Reviewer Update
I still haven't gotten any documents from you... Proving this ...
Afhco Property Management
Afhco Property Management's reply26 Jul 2019, 14:20
Official
 Dear Kgaugelo  We confirm as correct all information previously communicated that the requested documents  will be forwarded to you by our customer care consultant once received.  Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.      Should you need any further assistance or require any additional information, do not hesitate to contact us 

Kind Regards 
Afhco Property Management
Afhco Property Management's reply26 Jul 2019, 14:21
Official

Dear Kgaugelo  We confirm as correct all information previously communicated that the requested documents  will be forwarded to you by our customer care consultant once received.  Kindly refer to our previous communications and responses as we confirm that the query has been resolved on our side.      Should you need any further assistance or require any additional information, do not hesitate to contact us 

Kind Regards 
KP
Kgaogelo P's update06 Aug 2019, 13:57
Reviewer Update
Hey Afcho

I'm still waiting for the documents promised by you that I haven't gotten from you. The include invoice of the painters, transactions between us, what you did with my deposit because I've been waiting for 3 weeks now for them. Please keep your end of the deal. I need those documents for my lawyer and for the media. Thanx
Afhco Property Management
Afhco Property Management's reply06 Aug 2019, 14:18
Official
Hi Kgaugelo

Please forward a reminder e-mail to the customer service consultant who responded to you on  Monday, July 22nd, 2019 5:02 PM 

Thanks
KP
Kgaogelo P's update08 Aug 2019, 12:25
Reviewer Update
I only received the check list.. I asked for transaction details, my deposit and the paint quotation.... Please review the customers protection act. I need to forward the documents to my lawyer . Also please cc the credit people. Thabx
Afhco Property Management
Afhco Property Management's reply08 Aug 2019, 12:42
Official
 Hi Kgaugelo

Please forward a reminder e-mail to the customer service consultant who responded to you for the rest of the required document. 

Thanks