BT
Bongani T

1 reviews | Active since Dec 2020

14 Dec 2020, 10:51

Afcho Nightmare

Afcho is the worst, I got an sms saying I owe R400 for a repaint for walls I have been complaining about in my 2 year stay at afcho because they had moulds growing on it especially by the door, I've complained numerous times to the building manager Albert from Frank and Hirsch, the exit form was even done in my absence. What's worse I did not even get my deposit which I had accepted only to get an sms saying I owe R1400. Their customer service only answered my query about why I owe that much but nothing about my deposit. I had a nightmare staying at afcho and to think I recommended people but now I wouldn't even if it's the last place on earth. How AFCHO cheats people is beyond me. At least give me my deposit and I will pay your ******ion or I will have to take it up with RHT. I am tired of dealing with Afcho I moved coz I wanted peace of mind and was not hi but loyal never missed rent and all but I guess we are just numbers for the business to make money. I want my deposit back.

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Replies (1)
Afhco Property Management
Afhco Property Management's reply14 Dec 2020, 11:04
Official
Good day Bongani T, 

Thank you for contacting us .We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your deposit is refundable within 7 working days provided that : 
  • You have signed the snag (check) move out list.
  • There are no damages to your unit (where damages exist this can take up to 14 days and could be charged ).
  • There are no arrears on your account.
  • You have served the term of your lease (a penalty or forfeiture will apply where this is not the case).
  • Proof of current banking details have been attached.
 Should you need any further assistance or require any additional information, do not hesitate to contact us with your building and unit number at *** or telephonically on ***.