RO
Rushaida O

1 reviews | Active since Jun 2012

09 Mar 2021, 15:43

Afcho is the worst property you can choose

I am honestly so tired of sending Afcho emails and trying to call using all my airtime listening to your voice machines and ****py music. I have even spoken to two of your agents Rebone and Valencia Ephraim and sent them numerous emails only to find they just as unhelpful as the rest of the customer service team. Because of your incompetence my rent is still showing arrears when I've paid and sent proof of payment. Now I don't get to qualify for the 5% discount because you haven't updated my account neither have you removed the payment of R1050 that doesn't belong to my account. You ask for referrals but how do I refer someone to such nonchalant customer service agents, let's not forget the gardening that's never done in time and washing lines that's not been fixed for years and washing areas that look like a s**** yard by the pool and your unsafe living space with ****s *****ing cars and tyres? WHEN IS SOMEONE GOING TO ASSIST ME??? I've lost count with the amount of airtime I use to phone customer service and NOTHING, no one responding to me. I am being charged for cash deposits I have never made and being charged interest on an outstanding amount because accounts doesn't bother to correct my account. I am going to move out from this place after so many years and it's frustrating because this is happening far too often for me to keep dealing with the same problem.

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