AFCHO HAS POOR CUSTOMER SERVICE

SO I'VE BEEN WITH AFCHO FOR OVER 2YRS NOW, SO THIS MONTHS STATEMENT CAME THROUGH WITH AN AMOUNT DUE AS USUAL, BUT I NOTICED THAT THE AMOUNT WAS LOWER THAN USUAL, SO I CALL THESE PEOPLE TO CONFIRM IF ITS THE CORRECT AMOUNT TO BE PAID AND IT WAS CONFIRMED BY THEIR AGENTS THAT IT IS.

TODAY I RECIEVE A LETTER OF DEMAND STATING THAT I OWE AN AMONT OF R2900, SO I CALL THEM AGAIN TO FIND OUT WHATS GOING ON AND I SPOKE TO A LADY BY THE NAME OF VALENCIA AND SHE TOLD ME THAT I PAID A SHORT AMOUNT. BUT I MEAN THE FAULT IS ON THEIR SIDE SEEING AS NO COMMUNICATION WAS MADE TO ME REGARDING ALL THIS.

VALENCIA'S TONE IN VOICE SUGGESTED THAT ALL THIS WAS MY FAULT, NO APPOLOGY NO NOTHING. IM BAFFLED BY THEIR LEVEL OF CUSTOMER SERVICE, IVE NEVER IN MY LIFE BEEN SHORT ON RENT AND NOW THEY GOT ME INTO THIS **** AND IM LEFT TO PICK UP ALL THE PIECES.

*** AFCHO!!!