FM
Fortune M

1 reviews | Active since Mar 2019

04 May 2020, 01:58

Afcho doesn’t care for their client’s health

I stay at Atkinson House. I have been staying there since 2017 without issues until my new neighbors moved in. The units are so close to each other and somewhere separated by cardboard as such when the neighbors smoke the smoke gets into mine being asthmatic I suffer from attacks. I have countless times taken this up with the building manager but to date nothing was done. I was not made to fill in any form of formal complaint even after calling Afhco which referred me to the same *********** manager. I have taken a decision to leave but the problem is that for the rest of the month I have to put up with the smoking since the manager has told me that there is nothing he can do. DO NOT MAKE A MISTAKE OF STAYING AT AFCHO YOUR HEALTH AND COMPLAINTS WILL NOT BE TAKEN SERIOUSLY!!!

0
Replies (7)
Afhco Property Management
Afhco Property Management's reply04 May 2020, 09:09
Official
Dear Fortune M, 

Thank you for bringing your query to our attention.

Please provide us with your unit number so we are able to assist you urgently. 

Kind Regards,

FM
Fortune M's update04 May 2020, 09:24
Reviewer Update
314
Afhco Property Management
Afhco Property Management's reply04 May 2020, 10:56
Official
Your query has been appropriately escalated and is receiving urgent attention. We will contact you with feedback within 48 working hours.

Kind Regards,
FM
Fortune M's update07 May 2020, 19:33
Reviewer Update
To any future customer it's been over 72 hours and I wasn’t responded to and nothing has improved. Stay away from AFCHO!. I have involuntary become a passive smoker due to the way they've built their units. More than that I am not being taken seriously it gets worse everyday. I was told nothing will be done due to lockdown so my health must basically take a backseat while my money doesn't because I am paying rent during this lockdown!!! I repeat STAY AWAY FROM AFCHO!!!!
FM
Fortune M's update07 May 2020, 19:38
Reviewer Update
It's worse that during this time of COVID-19 I am already vulnerable and my lungs are being compromised and health is taken lightly
Afhco Property Management
Afhco Property Management's reply09 May 2020, 21:10
Official
As per our email communication, we confirm that your query has been resolved.
FM
Fortune M's update25 Jun 2020, 12:37
Reviewer Update
I packed out of AFHCO since the problem persisted nothing was solved. The ladies smoked in communal areas too without consequences, they made noise and 3 other tenants on the 3rd floor moved out. My deposit is being withheld and I am receiving a parking bill for a place I cancelled!!! I just want my money and to have nothing to do with AFHCO ever again