AFCHO AGENTS ARE NOT RELIABLE

I am so disappointed with AFCHO agents. Two months ago I made a request to apply for a unit in Newgate and I was told that the unit in my price range was not available. This week I was told there was a unit available and I had to pay a deposit fee to secure it. I paid the rent, deposit fee, utilities and admin fee. My agent Nokwanda then told me that the unit was not available after I had paid and will look for a substitute for me. She then kept quiet until I reminded her about the substitutes. She sent me the possible yesterday in which I was not happy with but still chose one. When I had to get my paper work again an excuse about them needing to change the unit in my contract. Today I sent a message asking about the new contract and she ignored my message but she is online and posting statuses. I am dissapointed in how the agents operate and want a refund of my money.