MM
Mbali M
1 reviews | Active since Jul 2020
23 Sept 2020, 21:25
Added maintenance bill that I did not receive maintaince for.
I was not understanding why is that everyone that leave afhco apartment they are extremely angry or not happy with afhco at all.
There was couple of things that need maitance and let me say some of them have been like that since day one. Been almost two years I've never complained about them since they where noted when I moved in.
I've never paid a bill for maintenance before and now was supriced with a extra bill of R900 and couple of cents in my rental statemen for the month of September. I immediately contacted afhco to advise, even though was not happy with having to pay that extra 900 I requested for an payment arrangement, due to covid 19 issues I won't be able to pay that extra 900 only from end of September will make a payment until I settle that 900.00 two days later I get a letter from afhco about helding over my name for that R900 I made a payment arrangement for. I contacted them again and was advised that the arrangement has been noted and they do apologize.
To my suprice todayI received my bill for October. With an extra charge of R650 I don't know for what maintace done on the 170920 as I did not request for any specially since I still have issues with the maintenance ance done In August and billed R900 for.
To make matters worse today I realise that my meters where blocked, for what I don't understand. I always pay my rent on time and immediately contact them before the first of September regarding the R900, even though I'm not happy with paying this 900 i made an arrangement to get it paid. I had to bath my kids with cold water this morning since I could not fill up my hot water meter. Only to find out that and extra R650. Had been added for October.
I'm so disappointed with Afhco since I've been rooting for them to my colleague and friends thinking I almost made a colleague move in for October.
To be honest one thing that is still keeping with afhco is a matter that my kids needs to go to school.
Helpful (0)
Replies (9)0
Replies (9)
Afhco Property Management's replyOfficial
25 Sept 2020, 09:52Dear Mbali M,
Thank you for bringing your query to our attention.
Please provide us with your building name and unit number so that we are able to urgently assist you.
Kind Regards,
Thank you for bringing your query to our attention.
Please provide us with your building name and unit number so that we are able to urgently assist you.
Kind Regards,
Afhco Property Management's reply25 Sept 2020, 09:52
Official
Dear Mbali M,
Thank you for bringing your query to our attention.
Please provide us with your building name and unit number so that we are able to urgently assist you.
Kind Regards,
Thank you for bringing your query to our attention.
Please provide us with your building name and unit number so that we are able to urgently assist you.
Kind Regards,
MM
Mbali M's updateReviewer Update
25 Sept 2020, 10:23I've send you a mail on Wednesday and this morning using the case number I was given in August and the mail contains all the details. With previous communication I had with Afcho.
MM
Mbali M's update25 Sept 2020, 10:23
Reviewer Update
I've send you a mail on Wednesday and this morning using the case number I was given in August and the mail contains all the details. With previous communication I had with Afcho.
Afhco Property Management's replyOfficial
25 Sept 2020, 16:01Our records indicate that your query has been attended to by one of our customer services consultants. You will receive feedback shortly.
Afhco Property Management's reply25 Sept 2020, 16:01
Official
Our records indicate that your query has been attended to by one of our customer services consultants. You will receive feedback shortly.
MM
Mbali M's updateReviewer Update
25 Sept 2020, 16:41That is exactly what I thought, that we had an understanding and the case was closed . Only to find out my meters are now blocked and the is a new extra cost R650.00 added advising its for maintenance done in September,as far as I know there was no maintenance requested nor received in September for it to be on my October statement.
Thanks
Thanks
MM
Mbali M's update25 Sept 2020, 16:41
Reviewer Update
That is exactly what I thought, that we had an understanding and the case was closed . Only to find out my meters are now blocked and the is a new extra cost R650.00 added advising its for maintenance done in September,as far as I know there was no maintenance requested nor received in September for it to be on my October statement.
Thanks
Thanks
Afhco Property Management's replyOfficial
30 Sept 2020, 15:05Your query has been appropriately escalated for urgent assistance. We will contact you with feedback once your case has been concluded.
Afhco Property Management's reply30 Sept 2020, 15:05
Official
Your query has been appropriately escalated for urgent assistance. We will contact you with feedback once your case has been concluded.
MM
Mbali M's updateReviewer Update
09 Oct 2020, 05:57Today is the 9 of October and I've not received any update regarding the second added maintenance fee of R650. Instate sms of handing my name over. I call and hold until I run out of airtime, my emails no response to them. I take it afcho has and it's maintaince has find a way to ***** us. How would I request for a second mainatace for the same things that were fix with the first mainatace . I still had an issue with the first amount of R115 admin + R800 for maintenance.
Second time maitance come to my apartment they were advised there was no request send and there is nothing that needed to be fix,they left and I get a claim of R650. 00. Between Afcho and their mainatace people, may I have a response to this R650. Even though I made an arrangement to pay the first 900 I was charged forfor the first mainatace. I still get this nasty sms for handing me over to and to call them, I call them and email them with no success.
This is extremely exhausting, been charged so much and yet I did not get any maitance for the second time nor requested for it to be handed over for an extra R650.
Instate of them fixing their errors, one thing they do best is sms of handing one over. Believe me there they excel.
Second time maitance come to my apartment they were advised there was no request send and there is nothing that needed to be fix,they left and I get a claim of R650. 00. Between Afcho and their mainatace people, may I have a response to this R650. Even though I made an arrangement to pay the first 900 I was charged forfor the first mainatace. I still get this nasty sms for handing me over to and to call them, I call them and email them with no success.
This is extremely exhausting, been charged so much and yet I did not get any maitance for the second time nor requested for it to be handed over for an extra R650.
Instate of them fixing their errors, one thing they do best is sms of handing one over. Believe me there they excel.
MM
Mbali M's update09 Oct 2020, 05:57
Reviewer Update
Today is the 9 of October and I've not received any update regarding the second added maintenance fee of R650. Instate sms of handing my name over. I call and hold until I run out of airtime, my emails no response to them. I take it afcho has and it's maintaince has find a way to ***** us. How would I request for a second mainatace for the same things that were fix with the first mainatace . I still had an issue with the first amount of R115 admin + R800 for maintenance.
Second time maitance come to my apartment they were advised there was no request send and there is nothing that needed to be fix,they left and I get a claim of R650. 00. Between Afcho and their mainatace people, may I have a response to this R650. Even though I made an arrangement to pay the first 900 I was charged forfor the first mainatace. I still get this nasty sms for handing me over to and to call them, I call them and email them with no success.
This is extremely exhausting, been charged so much and yet I did not get any maitance for the second time nor requested for it to be handed over for an extra R650.
Instate of them fixing their errors, one thing they do best is sms of handing one over. Believe me there they excel.
Second time maitance come to my apartment they were advised there was no request send and there is nothing that needed to be fix,they left and I get a claim of R650. 00. Between Afcho and their mainatace people, may I have a response to this R650. Even though I made an arrangement to pay the first 900 I was charged forfor the first mainatace. I still get this nasty sms for handing me over to and to call them, I call them and email them with no success.
This is extremely exhausting, been charged so much and yet I did not get any maitance for the second time nor requested for it to be handed over for an extra R650.
Instate of them fixing their errors, one thing they do best is sms of handing one over. Believe me there they excel.
MM
Mbali M's updateReviewer Update
13 Oct 2020, 06:31October 13 still no response from Afcho, sms and letter of final demands. Even though I made an arrangement with them, and still waiting for them to advise me regarding the second charge fee of R650, again I did not request for any second mataince and nothing was fixed cause they was nothing broken that needed fixing.
talk about a good customer service. I get put on hold and my emails a been ignored but I get a lot of sms and final demands letters. Those one they are flowing.
Thanks
talk about a good customer service. I get put on hold and my emails a been ignored but I get a lot of sms and final demands letters. Those one they are flowing.
Thanks
MM
Mbali M's update13 Oct 2020, 06:31
Reviewer Update
October 13 still no response from Afcho, sms and letter of final demands. Even though I made an arrangement with them, and still waiting for them to advise me regarding the second charge fee of R650, again I did not request for any second mataince and nothing was fixed cause they was nothing broken that needed fixing.
talk about a good customer service. I get put on hold and my emails a been ignored but I get a lot of sms and final demands letters. Those one they are flowing.
Thanks
talk about a good customer service. I get put on hold and my emails a been ignored but I get a lot of sms and final demands letters. Those one they are flowing.
Thanks
MM
Mbali M's updateReviewer Update
22 Oct 2020, 21:28Today is 22 of October and I still have not received any feedback from Afcho to advise regarding the extra charge of R650 they have added on my account for second mataince I did not request nor received. Yet I still get a statement with dat balance B/F of R650 up to today I'm still waiting for someone to come back to me as their last response said. I did call them more once and emailed them, advised again on this Plat form, I have received any response from Afcho and their mataince department regarding the extra charge of R650, but sms to hand my name over and cancel my contact including letters have been floating. Again Afcho let talk about your customers service, and your maintaince people *****ing me of R650. It might sound little to you but for a single mom like me. It's a lot...... Still waiting
MM
Mbali M's update22 Oct 2020, 21:28
Reviewer Update
Today is 22 of October and I still have not received any feedback from Afcho to advise regarding the extra charge of R650 they have added on my account for second mataince I did not request nor received. Yet I still get a statement with dat balance B/F of R650 up to today I'm still waiting for someone to come back to me as their last response said. I did call them more once and emailed them, advised again on this Plat form, I have received any response from Afcho and their mataince department regarding the extra charge of R650, but sms to hand my name over and cancel my contact including letters have been floating. Again Afcho let talk about your customers service, and your maintaince people *****ing me of R650. It might sound little to you but for a single mom like me. It's a lot...... Still waiting
MM
Mbali M's updateReviewer Update
12 Nov 2020, 05:27After all my efforts with Afcho. The recent sms I got on the 091120 was. Please note credit control procedures are followed and account will incur further cost. No other communication on the side, beside messing up my name.
MM
Mbali M's update12 Nov 2020, 05:27
Reviewer Update
After all my efforts with Afcho. The recent sms I got on the 091120 was. Please note credit control procedures are followed and account will incur further cost. No other communication on the side, beside messing up my name.