1 reviews | Active since Aug 2014
Abuse and Victimization - Jabulani Mews
I would like to complain about the terrible treatment and abuse at Afhco specifically Jabulani Mews and Johannes Rangwanasha. I moved in at the end of May 2022 and there was water damage on the walls when the rains came the house would have water on the walls and at the door. Walking in is a mission, I initially complained on the 8th Aug 2022 nothing was done, in March 2023 the house started smelling and the walls had mould I again complained and was told I must pay R1200 for repairs. I reported them to the Rental Tribunal then it was downhill from there. On the 28th June 2023 I advised them my rent would be late as I was getting paid late, Boom I arrive home after a pilgrimage on the 9th July and get a Letter of Demand saying I have 20 days to pay. I email them reminding them of my request on the 28th June. I arrive home on the 12th July after an hour out the house and I find that I am locked out. No notice no comms, mind you nothing in their lease speaks of such. I call their offices the customer care agents refuse me to speak to the Credit controller Johannes, I eventually get hold of him and tell him legally what they did is wrong he rudely tells me that I want to speak about legalities they have no grace period it is stipulated in their lease, I went through this lease and so did my attorney they never mention locking out or such especially if I have not paid one month's rent and the month is not even half way through. I feel this was abusive and an infrindgement of my rights as a tenant. I have asked them several times if they want me to vacate the property, no response. I live alone with a 6 year old what if she was locked in, I take chronic medication which was locked in. I had to quickly make a plan to get the money while I promised I would pay so I can get my medication and or work clothes. I feel like these people are abusive and have no proper customer service I am now aware they are pushing me out of their unit. This has cause me so much stress especially as a chronic patient. This is black on black bad service.
