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Adrian P

1 reviews | Active since Jan 2018

13 Jun 2019, 07:32

Absolute *******

Pathetic pathetic pathetic!!!! If a company such as this wants to take over another property company, they need to ensure that they actually do the right thing and hire people that are competent in their job roles. There are people out here that need work and you are giving it to individuals that have no professionalism nor telephonic etiquette, and this is your customer service department???

It’s been two weeks since I vacated the unit I was renting, the building manager had zero professionalism whatsoever. The previous company has all the snag lists and signed copies of it where myself and the building manager of the time signed off any discrepancies that the unit had, as the unit was brand new and needed attention from facilities. AFHCO took over this company and I’ve been waiting two weeks for them to provide me with the snag list signed from the previous company, because they cannot justify why the deposit is not being paid back.

AFHCO is truly an unprofessional company and I don't understand how they can still be around if this is the case! Your customer service department is USELESS!!! And Lerato Ntsoana has been the most useless person I have ever dealt with within customer service, she does not know how to give customer feedback. I've been calling and sending emails with no response! If you took over a company, you should have all the previous paperwork, clearly you are not a professional company that can do things the right way!!

0
Replies (8)
Afhco Property Management
Afhco Property Management's reply13 Jun 2019, 07:56
Official
 Dear Adrian,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Your query/request has been escalated to the portfolio/area managers of Panama for further/urgent assistance and is receiving highest attention.  We will provide you with feed back within 7 working days.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
Afhco Property Management
Afhco Property Management's reply13 Jun 2019, 08:56
Official
 Dear Adrian,  Following our previous communication.  We confirm that the R/M charges will be reversed within 7-14 working days.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
 
AP
Adrian P's update13 Jun 2019, 10:39
Reviewer Update
Hi,

Thanks for the response.

I will be awaiting my full deposit back
Afhco Property Management
Afhco Property Management's reply13 Jun 2019, 11:05
Official
 Dear Adrian,  As previously advised.
 We confirm that the R/M charges will be reversed within 7-14 working days.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
AP
Adrian P's update04 Jul 2019, 15:10
Reviewer Update
Hi,

You guys have still not comp**** with what is lawfully mine. I was paid my R/M charges, which was a third of what is actually due to me. I spoke to a consultant by the name of Lebo Raphuti and all i was sent is a Proof of Payment. A Proof of Payment of an amount that is not even correct!! Where is my deposit???? I want a breakdown of what you have actually paid me, as what was paid is not what is due to me! I expect my full payment done by COB tomorrow!
Afhco Property Management
Afhco Property Management's reply04 Jul 2019, 16:12
Official
 Dear Adrian,  Kindly note that Lebo Raphuthi will forward you the and all the supporting documents within 7 working days as requested above.

Should you need any further assistance or require any additional information, do not hesitate to contact us at 

Kind Regards 
AP
Adrian P's update18 Jul 2019, 14:59
Reviewer Update
Hi,

Lebo Raphuthi has not provided me with any feedback since i was asked for Proof of Payment made to Mafadi, this was don eon 9 July 2019, since then i have followed up twice, and i've been ignored!

What was the point of me doing my part when you as AFHCO can not do your part??!!

Me being the customer should not follow up on matters in this regard, this should have been resolved a while ago! I've vacated the premises almost two months ago, and this is still an on going issue. Where is the customer service?! This is absolute ******* that every single time i need feedback on this matter, this is the manner in which it has to be done, because your consultants can not do their job and get back to a customer!
Afhco Property Management
Afhco Property Management's reply18 Jul 2019, 15:32
Official
 Dear Adrian,  Our previous communication refers.  Our records indicate that the R/M charges were reversed accordingly and the deposit refund was also processed and paid out to your bank in the month of June.  Furthermore, there were charges for water recoveries which were deducted from your deposit refund.

Please contact our customer service department for a breakdown/transaction history of the above at  *** or telephonically on ***.  
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards