MM
Mathusela M

1 reviews | Active since Nov 2020

29 Oct 2025, 13:52

⚠️ A Warning to Anyone Considering Moving into The Falls Lifestyle Estate 2 (Afhco)

I recently moved into The Falls Lifestyle Estate 2 in Little Falls, managed by Afhco, and I deeply regret my decision.

A few nights ago, while I was asleep, there was a violent fight between a couple in the complex. During their altercation, an object was thrown and landed on my car, causing damage of around R5,000. I only discovered this the following morning — security never informed me or took any steps to alert me about what had happened.

When I contacted the complex manager, Stephan, I was told that Afhco has a disclaimer stating that residents “enter at their own risk.” I made it clear that I wasn’t asking Afhco for money — I just wanted the details of the people responsible so I could open a police case. Instead, I was referred to Afhco’s so-called customer care team, who have not responded at all.

Beyond this incident, there are serious issues with the estate’s management and safety:

Parking bays are not allocated to units – it’s a first come, first serve situation, which constantly causes frustration among residents.

There are no speed humps, and cars often speed past while you’re reversing, creating a dangerous environment for both residents and children.

Security communication is poor, and accountability is non-existent when incidents occur.

I will be moving out as soon as I find alternative accommodation.

If you’re considering renting or buying in this complex — please think twice. You truly live here at your own risk, and if something happens, you are on your own.

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Replies (6)
Afhco Property Management
Afhco Property Management's reply29 Oct 2025, 15:35
Official
Dear Mathusela,
Thank you for bringing this matter to our attention. We acknowledge receipt of your concerns regarding your experience at The Falls Lifestyle Estate 2. Please note that we are currently investigating the details of your complaint and will revert to you once our review is complete.
We appreciate your patience and understanding while we look into the matter. Kind Regards, 
MM
Mathusela M's update04 Nov 2025, 21:55
Reviewer Update
Good day, Are you still investigating as no one has returned to me. I’m now left with a 5k bill to fix my car and you guys are protecting people who fight in your complex and not even warning them . This is ridiculous. You will soon trend on twitter and radio
Afhco Property Management
Afhco Property Management's reply05 Nov 2025, 10:37
Official
Thank you for your follow-up. We understand your frustration and appreciate you taking the time to share your follow up concerns with us. Please be assured that our team is still conducting a thorough investigation into the matter. Once the review is complete, we will provide you with detailed feedback. We appreciate your patience and understanding while we ensure that the investigation is conducted fairly and accurately. Kind Regards
Afhco Property Management
Afhco Property Management's reply06 Nov 2025, 15:46
Official
Dear Mr. Mathusela,
Please note that the matter you raised was thoroughly reviewed. You were previously advised of the complex disclaimer, which outlines that AFHCO and its management are not liable for damages to personal property within the estate. Furthermore, the individual allegedly involved in the incident is not a current resident of The Falls Lifestyle Estate 2. As communicated before with you through our building personnell, we are unfortunately not permitted to disclose any third-party information. However, you were correctly advised to open a case with the South African Police Service (SAPS), as SAPS—through an official case investigation—can formally request and obtain any relevant information (including details of the previously evicted tenant) directly from AFHCO. Please note that a lease cancellation was issued to Unit 10, and the tenant concerned will vacate at at the end of November.
Thank you 
MM
Mathusela M's update06 Nov 2025, 16:16
Reviewer Update

Please kindly advise how an evicted ex- tenant managed to re-gain access to the complex. Kindly note that the other tenant of Unit 10 was not evicted — they are my neighbor — so the statement that they vacated the premises is untrue. Please stop lies.


It is also incorrect that I was advised to open a case with the police. I was told to send an email to customer care. I made it clear that I was not requesting any payment from AFHCO, but simply asked for details of the incident, which would have assisted me in opening a formal case myself.


I will ensure that this matter is brought to public attention, including on social media to my more than 1 million followers, and I have retained all communication as evidence. If necessary, I will also take the matter further with a radio station.


Fortunately, I now know the person involved — my neighbor — and we will address the issue directly.


Please do not respond further to this communication.

Afhco Property Management
Afhco Property Management's reply11 Nov 2025, 08:42
Official
Correction: Please note that the tenant has been issued with a letter to vacate at the end of November 2025 per normal Terms & Conditions.