Request not attended to well over the 24 hour turnaround time

I made a call on Tuesday to upgrade my line from 5mbs to 10,i spoke to Steven who asked me to email him tlmy details and the line would be upgraded within 24 hours, it's Saturday now and it still has not been upgraded and no communication at all. It ****ed me off that I have to log a hello Peter request every time before I get any assistance. This was a simple task.