Fibre nightmare

I'm not in the habit of taking my frustrations out on a public platform. The review here is an honest account of my experience in trying to get fibre to my home and if I could rate the service lower than one star I would.

1. The company had an open day at our estate flashing flyers and promises that the fibre would be live on the 1st of June. I am still waiting. 2. The support people, sales managers, construction manager, escalation manager and senior escalation manager all have different stories that do not match IF they bother to respond to you. I have to chase and email and call over and over to get any response. As a company offering a service they have 0 concern for communicating with customers as well as members in their own company. 3. When you do get hold of someone they are more than happy to make promises of '24 hours' or 'latest tomorrow' . When I did indeed get to 24 hours later or tomorrow and I still did not have Internet I was either ignores or my phone calls rejected or told a different story. If I spoke to someone else and told them but your manager said 24 hours I get answered with shock and told yet another story.

Over all this company has not got it together , I would definitely not recommend them to anyone as they are quick to make promises but very slow to do anything else. If this is how they are before the service has been finalized I DREAD TO think what it would be like to get an issue sorted when you have the fibre up and running.