PV
Peter V

1 reviews | Active since May 2019

28 May 2019, 21:19

DON'T SIGN UP!!!!!!

This company is joke! They aim mainly for complex and town house living. Steven, who apparently is the owner, will promise the best service and speeds under the sun, until you sign the contract!!! They have no technical support after 5PM, so if something happens to your line after hours or over the weekend, you'll have to wait for Monday or the following day! I'm currently paying for 10MB line. I'm currently getting 0.8 MB, I've sent multiple emails but they simply ignore them. I honestly would've paid a few rands extra to get better service. The mere fact that they don't check their reviews on Hello Peter is clear indication of how they regards customers perception about them Do yourself a favor, FIND ANOTHER SERVICE PROVIDER!!!! The price is cheap but the service is unreliable

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Replies (2)
Aeonova360 Management Services
Aeonova360 Management Services's reply28 May 2019, 22:12
Official
Hi Peter, we sincerely apologise for the sub standard speeds you are seeing and this is definitely not the experience and service we are used to provide. Please can you send your complaint to our NOC and service desk at *** or contact us on *** which operates 8am to 8pm Monday to Friday and 9am to 12pm on Saturdays for individual queries. We also operate 24/7 for major faults. Please also indicate the estate and unit number as well as send us screenshots if possible of the speedtests you have done.
Aeonova360 Management Services
Aeonova360 Management Services's reply09 Sept 2019, 12:30
Official
Hi Peter. We hope you are well. Please advise if your service levels and speeds have improved since your last message and if we can do anything further to improve your experience?