NF
Nomcebo F
1 reviews | Active since Sept 2013
14 Feb 2019, 14:55
Bad Customer service
I've had yet another bad experience with A360, I app**** for fibre in December last year, finally only had fibre installed on Tuesday the 11th of February and was told service will be activated after 24 hours which in itself does not make sense to me because with other service providers you get the service immediately but I accepted that. it has been almost 48 hours now and I still don't have service, I've sent 3 emails already and no response. I called Kopano who did the installation and no response from her either. I'm tired of this company and at the point where i don't want their service anymore.
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Nomcebo F's updateReviewer Update
18 Feb 2019, 15:17Thank you so much for the assistance, the technician arrived on Saturday as arranged and waited until support activated my service . I now have fibre and it has been great.
NF
Nomcebo F's update18 Feb 2019, 15:17
Reviewer Update
Thank you so much for the assistance, the technician arrived on Saturday as arranged and waited until support activated my service . I now have fibre and it has been great.
Aeonova360 Management Services's replyOfficial
28 May 2019, 22:02Hi Nomcebo, thank you very much for the feedback and we sincerely apologise for the sub standard experience. We hope your high speed uncapped, unshaped fibre is behaving as expected and better now. We acknowledge your 4 start rating on a subsequent review
Aeonova360 Management Services's reply28 May 2019, 22:02
Official
Hi Nomcebo, thank you very much for the feedback and we sincerely apologise for the sub standard experience. We hope your high speed uncapped, unshaped fibre is behaving as expected and better now. We acknowledge your 4 start rating on a subsequent review