Poor Customer Service

I have two kids at pinnacle college Kyalami. I have been trying to resolve a billing issue since June 2026. The lady assigned to to the school, Crystal Carthurs is rude, does not return calls and has no sense of urgency. The *** number half the time just wrings. The school is based in Kyalami, but one has to travel to Sandton to be able to get assistance. Very poor customer service.