Based on recent customer reviews, ADvTECH Group draws far sharper criticism for its centralised administration than for its classrooms. Parents linked to Pinnacle College, Crawford International, Trinity House and its tertiary campuses describe unresolved billing disputes, ignored emails, tickets closed without resolution and refunds that never arrive, with several reporting suspension or termination threats over amounts they dispute. Other complaints cover bullying responses, pupil supervision and a teacher dismissal at Crawford Lonehill. Individual consultants such as Jeffrey Tsoili and Megan Scholtz, plus school teaching staff, receive genuine praise.
Replied to 93% of negative reviews
Reply time on negative reviews: 74h 13m
TrustIndex
3
Ranking
#35
in Education & Training
Reply Time
67h 38m
NPS Score
-100
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 74h 13m
Nov '25 - Oct '26
Frequently Asked Questions About ADvTECH Group
What do customers say about ADvTECH Group?
Based on recent customer reviews, ADvTECH Group draws far sharper criticism for its centralised administration than for its classrooms. Parents linked to Pinnacle College, Crawford International, Trinity House and its tertiary campuses describe unresolved billing disputes, ignored emails, tickets closed without resolution and refunds that never arrive, with several reporting suspension or termination threats over amounts they dispute. Other complaints cover bullying responses, pupil supervision and a teacher dismissal at Crawford Lonehill. Individual consultants such as Jeffrey Tsoili and Megan Scholtz, plus school teaching staff, receive genuine praise.
Is ADvTECH Group trustworthy?
ADvTECH Group has a TrustIndex of 3 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 74 hours 13 min. Hellopeter has tracked ADvTECH Group across 72 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2022
Appalling service
My son attends The Bridge Morningside Preparatory, an ADvTECH school. In August, ADvTECH's collections team emailed me saying my fees were outstanding and told me to pay by EFT. I paid R12,390 the next day, only to discover the debit order had already gone off. ADvTECH was paid twice, by its own instruction. I sent proof of payment the same day. No reply. When I followed up, Shared Services confirmed the credit and said a refund would take 7 to 21 working days. A week later they said it was being authorised. Then I was told no refund was due at all, with no explanation, reconciliation or contract clause. I escalated to Estelle Hirst, who did not reply to my emails of 16 and 21 October. The school's campus bursar, Guinevere Sevenster, told me on 23 October that GSS would call me. Nobody called. Mbali Mokoaleli was not available when I tried to reach her. My ticket has since been marked "resolved" and closed, although nothing has been paid. Now into month two, five people, contradictory answers and broken promises, and not one person willing to own the problem. This is how ADvTECH treats parents who pay premium school fees. Parents: check your statements carefully, and keep every email.
1 reviews | Active since Mar 2022
Appalling service
My son attends The Bridge Morningside Preparatory, an ADvTECH school. In August, ADvTECH's collections team emailed me saying my fees were outstanding and told me to pay by EFT. I paid R12,390 the next day, only to discover the debit order had already gone off. ADvTECH was paid twice, by its own instruction. I sent proof of payment the same day. No reply. When I followed up, Shared Services confirmed the credit and said a refund would take 7 to 21 working days. A week later they said it was being authorised. Then I was told no refund was due at all, with no explanation, reconciliation or contract clause. I escalated to Estelle Hirst, who did not reply to my emails of 16 and 21 October. The school's campus bursar, Guinevere Sevenster, told me on 23 October that GSS would call me. Nobody called. Mbali Mokoaleli was not available when I tried to reach her. My ticket has since been marked "resolved" and closed, although nothing has been paid. Now into month two, five people, contradictory answers and broken promises, and not one person willing to own the problem. This is how ADvTECH treats parents who pay premium school fees. Parents: check your statements carefully, and keep every email.
1 reviews | Active since Aug 2026
Poor Customer Service
I have two kids at pinnacle college Kyalami. I have been trying to resolve a billing issue since June 2026. The lady assigned to to the school, Crystal Carthurs is rude, does not return calls and has no sense of urgency. The *** number half the time just wrings. The school is based in Kyalami, but one has to travel to Sandton to be able to get assistance. Very poor customer service.
1 reviews | Active since Aug 2026
Poor Customer Service
I have two kids at pinnacle college Kyalami. I have been trying to resolve a billing issue since June 2026. The lady assigned to to the school, Crystal Carthurs is rude, does not return calls and has no sense of urgency. The *** number half the time just wrings. The school is based in Kyalami, but one has to travel to Sandton to be able to get assistance. Very poor customer service.
1 reviews | Active since Jul 2024
****** Ipad at Trinity House Glenvista high school
My kids IPAD ****** at Trinity House Glenvista High School yesterday while writing exams.
1 reviews | Active since Jul 2024
****** Ipad at Trinity House Glenvista high school
My kids IPAD ****** at Trinity House Glenvista High School yesterday while writing exams.
1 reviews | Active since Apr 2026
***********
This institution has been nothing short of a nightmare. There administration is *********** to say the least. 1. In 2022 I enrolled to study an undergraduate degree. I completed all the academic requirements and had no disciplinary or conduct penalties against me. I had to drive through multiple times after my degree was completed to get a letter of completion because I was not graduated internally. The cause of the delay, they didn't have my matric certificate which you would assume would have been brought up in those three years. 2. I unfortunately enrolled to study another postgraduate course in 2025. I opted to pay full settlement. I was told we overpaid and have a credit balance. I have been trying to get that credit balance refunded. I have sent in forms after forms with no reply. Eventually Emeris contacted my directly to fill in the forms and even told me they processed the refund. Not even a week later I get an email saying we owe them money. So I have been sent from pillar to post just trying to figure out what is going on. 3. Lastly due to their own administrative incompetence I was not graduated internally and therefore did not get an invite to my graduation. I was in a postgraduate class with no more than 15 students so they really don't have any excuses as to why I didn't graduate. I met all the academic and disciplinary requirements. I have been at this institution for four years and spent a small fortune always paying in advance and always meeting all the requirements. All I ask of this corporate regime is for them to sort out this refund nonsense and to courier me my postgraduate diploma at their own cost. This is the least they could do given how much they have let me down. Please do not attend this university or send yoir children here as they are completely useless and are not a respected institution. Rather go to a public university and spend a fraction of the price.
1 reviews | Active since Apr 2026
***********
This institution has been nothing short of a nightmare. There administration is *********** to say the least. 1. In 2022 I enrolled to study an undergraduate degree. I completed all the academic requirements and had no disciplinary or conduct penalties against me. I had to drive through multiple times after my degree was completed to get a letter of completion because I was not graduated internally. The cause of the delay, they didn't have my matric certificate which you would assume would have been brought up in those three years. 2. I unfortunately enrolled to study another postgraduate course in 2025. I opted to pay full settlement. I was told we overpaid and have a credit balance. I have been trying to get that credit balance refunded. I have sent in forms after forms with no reply. Eventually Emeris contacted my directly to fill in the forms and even told me they processed the refund. Not even a week later I get an email saying we owe them money. So I have been sent from pillar to post just trying to figure out what is going on. 3. Lastly due to their own administrative incompetence I was not graduated internally and therefore did not get an invite to my graduation. I was in a postgraduate class with no more than 15 students so they really don't have any excuses as to why I didn't graduate. I met all the academic and disciplinary requirements. I have been at this institution for four years and spent a small fortune always paying in advance and always meeting all the requirements. All I ask of this corporate regime is for them to sort out this refund nonsense and to courier me my postgraduate diploma at their own cost. This is the least they could do given how much they have let me down. Please do not attend this university or send yoir children here as they are completely useless and are not a respected institution. Rather go to a public university and spend a fraction of the price.
1 reviews | Active since Nov 2020
Jeffrey Tsoili
I want to express my gratitude to Jeffrey Tsoili for his consideration, tolerance, understanding, and kindness in managing my account. It was much simpler to deal with a stressful circumstance because of his willingness to help, listen, and lead me with compassion. Someone who handles parents with such professionalism, understanding, and respect is hard to come by. I am incredibly appreciative of your kindness and support, which really made a difference for my family and me. I appreciate you going above and beyond and treating the situation with respect and decency.
1 reviews | Active since Nov 2020
Jeffrey Tsoili
I want to express my gratitude to Jeffrey Tsoili for his consideration, tolerance, understanding, and kindness in managing my account. It was much simpler to deal with a stressful circumstance because of his willingness to help, listen, and lead me with compassion. Someone who handles parents with such professionalism, understanding, and respect is hard to come by. I am incredibly appreciative of your kindness and support, which really made a difference for my family and me. I appreciate you going above and beyond and treating the situation with respect and decency.
1 reviews | Active since May 2026
Jeffrey Tsoili
I experienced a Very good and considerate service from Jeffrey. Much appreciated.
1 reviews | Active since May 2026
Jeffrey Tsoili
I experienced a Very good and considerate service from Jeffrey. Much appreciated.
1 reviews | Active since Apr 2026
Pinnacle College Raslouw
I'm disappointed with how the school handles incidents between students. Concerns are dismissed as "minor squabbles",despite repeated issues.I would expect a more proactive and balanced approach that helps students resolve conflicts,rather than minimising ongoing issues.Im starting to question my decision for choosing this school for my child.Pinnacle College Raslouw needs to do better.
1 reviews | Active since Apr 2026
Pinnacle College Raslouw
I'm disappointed with how the school handles incidents between students. Concerns are dismissed as "minor squabbles",despite repeated issues.I would expect a more proactive and balanced approach that helps students resolve conflicts,rather than minimising ongoing issues.Im starting to question my decision for choosing this school for my child.Pinnacle College Raslouw needs to do better.
1 reviews | Active since Jun 2017
Avoid ADvTECH schools
ADvTECH continually offers abysmal service. Whilst my children's school is wonderful and the teaching staff are incredible, this parent organisation is an embarrassment and it is leading me to looking for another school. They have, over the course of a few years, made multiple mistakes with invoices, not corrected them for despite multiple requests, not responded appropriately to emails or calls, and then sent threatening emails saying that they will suspend my children if money (that I do not owe) is not paid. Given that I have paid upfront for school fees, the fact that they are threatening to suspend my children over THEIR mistakes in aftercare fees leans towards ******ion/******** coercion. They are essentially pressuring me to pay a disputed amount by threatening harm (my child being suspended). This entirely undermines my ability work effectively with them while they sort out their errors.
1 reviews | Active since Jun 2017
Avoid ADvTECH schools
ADvTECH continually offers abysmal service. Whilst my children's school is wonderful and the teaching staff are incredible, this parent organisation is an embarrassment and it is leading me to looking for another school. They have, over the course of a few years, made multiple mistakes with invoices, not corrected them for despite multiple requests, not responded appropriately to emails or calls, and then sent threatening emails saying that they will suspend my children if money (that I do not owe) is not paid. Given that I have paid upfront for school fees, the fact that they are threatening to suspend my children over THEIR mistakes in aftercare fees leans towards ******ion/******** coercion. They are essentially pressuring me to pay a disputed amount by threatening harm (my child being suspended). This entirely undermines my ability work effectively with them while they sort out their errors.