Incompetence of Finance/Creditors Staff at Advtech Group School's Division

The Service at Advtech Group school's division is unbelievable disgusting.

My child goes to Abbotts College Pretoria East. I overpaid my account by R7600 as they have different months for payment of the school. I had forgotten that I chose 10 months and paid for 11 months instead of 10. Account no SD***2

I sent a request for a refund on 16 October 2022 when I realised that I overpaid them. I was requested to submit proof of payment and banking details for the refundable amount. I have since been making several follow up on email and various calls.

I was asked to resubmit the documentation after 2 weeks of logging the request, I resubmitted again. It is evident that Advtech Group have no competent staff members at all, as to date the refund has not been processed.

Ms Mems Malatji, M J Prinsloo, Collen Setseta and the whole GSS Support team are failing to action a simple task of a refund. I am still waiting to be called back by the manager Mohammed till now. I'm not sure if its incompetence or the fact that they don't know the pain of paying such exorbitant fees as they get discounts for their kids or maybe they don't pay at all.

The service is appalling and not to be condoned. I would caution any parent who have got kids under this group to never pay their fees upfront to a point where they might need a refund, as it's evident that they don't intend to pay me back.

I suggest they pay me urgently as this matter is far from over and will ruin their reputational risk just because of one *********** person who just does not do their job.