Evolve Online- Terrible communication!

The teachers are very good but whoever is responsible for admin work is terrible. My daughter has had a missing module since January and no one picked this up. She hasn't received any report from this school. No one is responding to my communication and she's still missing out on her classes because of this poor communication. I am extremely disappointed by this. I have a ticket from January that's also still not resolved yet. How can you be an online school and not be able to resolve issues online? Do we need an office now where we can walk in and complain?