CR
Chris R

1 reviews | Active since Dec 2018

12 Aug 2023, 09:38

Don’t pay your school fees up front!!

Been trying to process a refund on prepaid school fees with the finance department for three months. They have promised to process the payment three times and send their internal documentation as proof of payment. These documents are not real proof of any payment and they use it to placate you. Still no refunds processed and the excuses continue, when they even bother answering our phone calls or replying to our messages.

Don’t pay your school fees up front if your circumstances change you will never get your refund.

0
Replies (3)
ADvTECH Group
ADvTECH Group's reply14 Aug 2023, 08:20
Official
Good Morning

Please could you send us an email at *** with your contact details so we can assist you with this query.

Regards
The ADvTECH Team
CR
Chris R's update14 Aug 2023, 09:41
Reviewer Update
Hello ADvTECH Team thank you for replying. Unfortunately I cannot see your email address. The query that has been logged with you has this incident number INC - 358142 on your systems. I’m hoping that will assist you in contacting me and seeing the full history of the request and our attempts to work with your team prior to these extreme actions. Thanks, I look forward to your reply on the incident. Chris
CR
Chris R's update15 Aug 2023, 17:09
Reviewer Update
SOLVED - Thank you ADvTECH team for resolving this, I appreciate your intervention.