MM
Melanny M
1 reviews | Active since Dec 2023
19 Dec 2023, 10:35
Crawford Sandton (Refund run around)
I don't even feel this group deserves a star. I'm beyond disappointed and disheartened by Crawford Sandton and the way I've been treated dispite being an outstanding paying parent of the school for many years.
I requested a refund of a portion of the fees that were only due next year (2024), that I paid in advance. But I was given the run around for a month now, still nothing. Then I get an email on the 18-12-2023, stating that my refund will be processed in January 2024 due to the holidays. I explained the urgency of the refund in early November, but nothing was done...
The school/finance department doesn't care about paying parents......
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Replies (2)
ADvTECH Group's replyOfficial
20 Dec 2023, 14:54 Hello Melanny We are sorry that you have had this experience. We have passed your details onto the Crawford team and someone will be in touch with you shortly. Kind regards The ADvTECH team
ADvTECH Group's reply20 Dec 2023, 14:54
Official
Hello Melanny We are sorry that you have had this experience. We have passed your details onto the Crawford team and someone will be in touch with you shortly. Kind regards The ADvTECH team
MM
Melanny M's updateReviewer Update
20 Dec 2023, 17:44Good day
Thank you for your prompt response regarding my concerns about the refund of fees. While I appreciate your assurance that my details have been forwarded to the Crawford team, I must express my disappointment with the vague nature of your reply.
The phrase "someone will be in touch shortly" does little to address the specific issues I've raised and does not instill confidence that my concerns are being taken seriously. As a concerned parent, I am seeking a more substantive response that goes beyond what seems like a standard PR exercise.
I believe clear communication is vital in resolving matters of financial concern, and I would appreciate a more detailed timeline or an explanation of the steps being taken to address my specific situation. This would not only alleviate my concerns but also demonstrate a genuine commitment to resolving issues in a transparent and customer-focused manner. I have tried to make contact with the school today and all I am getting is an automated voice message.
I trust you understand the importance of fostering trust and satisfaction among parents, and I hope for a more comprehensive and reassuring response soon. I have shared documents with the same team that you are referring to as to why I need the refund and the date of 22-12-2023.
MM
Thank you for your prompt response regarding my concerns about the refund of fees. While I appreciate your assurance that my details have been forwarded to the Crawford team, I must express my disappointment with the vague nature of your reply.
The phrase "someone will be in touch shortly" does little to address the specific issues I've raised and does not instill confidence that my concerns are being taken seriously. As a concerned parent, I am seeking a more substantive response that goes beyond what seems like a standard PR exercise.
I believe clear communication is vital in resolving matters of financial concern, and I would appreciate a more detailed timeline or an explanation of the steps being taken to address my specific situation. This would not only alleviate my concerns but also demonstrate a genuine commitment to resolving issues in a transparent and customer-focused manner. I have tried to make contact with the school today and all I am getting is an automated voice message.
I trust you understand the importance of fostering trust and satisfaction among parents, and I hope for a more comprehensive and reassuring response soon. I have shared documents with the same team that you are referring to as to why I need the refund and the date of 22-12-2023.
MM
MM
Melanny M's update20 Dec 2023, 17:44
Reviewer Update
Good day
Thank you for your prompt response regarding my concerns about the refund of fees. While I appreciate your assurance that my details have been forwarded to the Crawford team, I must express my disappointment with the vague nature of your reply.
The phrase "someone will be in touch shortly" does little to address the specific issues I've raised and does not instill confidence that my concerns are being taken seriously. As a concerned parent, I am seeking a more substantive response that goes beyond what seems like a standard PR exercise.
I believe clear communication is vital in resolving matters of financial concern, and I would appreciate a more detailed timeline or an explanation of the steps being taken to address my specific situation. This would not only alleviate my concerns but also demonstrate a genuine commitment to resolving issues in a transparent and customer-focused manner. I have tried to make contact with the school today and all I am getting is an automated voice message.
I trust you understand the importance of fostering trust and satisfaction among parents, and I hope for a more comprehensive and reassuring response soon. I have shared documents with the same team that you are referring to as to why I need the refund and the date of 22-12-2023.
MM
Thank you for your prompt response regarding my concerns about the refund of fees. While I appreciate your assurance that my details have been forwarded to the Crawford team, I must express my disappointment with the vague nature of your reply.
The phrase "someone will be in touch shortly" does little to address the specific issues I've raised and does not instill confidence that my concerns are being taken seriously. As a concerned parent, I am seeking a more substantive response that goes beyond what seems like a standard PR exercise.
I believe clear communication is vital in resolving matters of financial concern, and I would appreciate a more detailed timeline or an explanation of the steps being taken to address my specific situation. This would not only alleviate my concerns but also demonstrate a genuine commitment to resolving issues in a transparent and customer-focused manner. I have tried to make contact with the school today and all I am getting is an automated voice message.
I trust you understand the importance of fostering trust and satisfaction among parents, and I hope for a more comprehensive and reassuring response soon. I have shared documents with the same team that you are referring to as to why I need the refund and the date of 22-12-2023.
MM